The service side as great
The service side as great
no issues and went according to time plan given
It was pretty good although the waiting area could do with some other magazines to read, and dirty cups and biscuit wrappers were left on tables the whole time I was there - around 90 mins. The man who dealt with me was very good though.
Neil was great
Friendly efficient staff
Very helpful and found the exact car that i wanted
Car was collected and delivered on time, repair was completed satisfactorily.
At the risk of repeating myself, again : From booking my car in to collecting it everyone I spoke to and or met were very curtious and professional.
Very helpful throughout
Help and assistance provided by Neil Hamilton
Excellent staff and service provided.
No problems with my car after my visit
Efficient and helpful staff especially advising in recent query over scratches to bodywork
well informed and as expected.
Cost is a little on the high side.
Kept informed at all times
Reliable --- knowledgeable if expensive!
Great customer service and lovely venue. I worked there for hours
Great convenient venue and friendly.
Same as above. Plus Neil Hamilton very helpful as always.
Very good customer service
Team works well and a pleasure to visit
great service and very detailed
Staff are always knowledgeable and courteous
I have been unexpectedly surprised with the service from Mini, having previously had a bad experience with Sytner in the past
Asked if I was happy if my car was cleaned which I was but only 1 side of car hoovered
Easy to book, very pleasant and helpful staff, kept up to speed on work done, good video of car
Again,excellent customer service
Not happy with black dirty marks made on interior door handle and seats
Brilliant customer service from Charles and colleagues. We were considering options before we visited and left having decided and agreed on a MINI.
Service provide exceptional svc. First chat x Doug through to Mark looking after me when I needed to get my tracking checked n alloy touched up after a pothole incident x Neil Hamilton being patient understanding and so helpful when 2nd check needed
My wife had to wait for some time before starting, little communication during delay. Overall took longer than described and was told full valet not internal vacuum only. Video report was good. Recognise it was free of charge.
Welcoming staff and comfortable experience whilst waiting.
Unexpected replacement and inside not valetted.
No problems with the service - I would have been good to know which service was going to be done ahead of time. I think reminder e-mails (x2) telephone calls (x2) and satisfaction surveys are overdone
Pick up was a bit slow
Very nice staff and we did not fell at all under pressure
have always provided a 5 star service in my experience.