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Customer Reviews.

sales

4

Very smooth process

12 April 2018

service

5

Made to feel valued as a customer

11 April 2018

service

2

Sytner is not offering pickup of the vehicle from home and drop off. This is incredibly inconvenient.

11 April 2018

sales

5

Overall a thoroughly professional and personable approach

11 April 2018

service

5

Everything I required was addressed quickly and efficiently in a friendly manner and comfortable environment.

11 April 2018

service

1

The mini was sold to me with a water leak and after 3 weeks of work is still not right.....despite this, they gave me my mini back claiming everything was fine.

11 April 2018

service

5

Felt welcones, not pushed into paying for anything else (including service or car parts, or a new car)

11 April 2018

service

4

They keep delivering

11 April 2018

service

5

Very efficient and car returned in cleaned and pristine condition

11 April 2018

service

5

Staff are courteous, focus on the customer, making the experience a pleasant one. Nothing is too much trouble.

11 April 2018

sales

5

Charles is knowledgeable, helpful, patient and understanding. He provided excellent customer service, responded to email questions promptly and was a pleasure to deal with.

06 April 2018

sales

5

Excellent customer service.

06 April 2018

service

1

They were very rude when I had my service I had two front tyres that needed replacing and when I said I would get the tyres done at another location as it was cheaper they were very short with me rude and made me feel very embarrassed.

05 April 2018

sales

2

Lots of mistakes made, calls not returned, many changes of people dealing with us after initial sale, and still awaiting the correct number plates we ordered (we had reminded Sytner THREE times that we wanted EU plates, but still got the wrong ones!)

03 April 2018

sales

5

completely satisfied

30 March 2018

sales

5

Good service, good coffee

28 March 2018

sales

5

Beautiful showroom and professional staff

27 March 2018

service

5

It went smoothly and according to plan

27 March 2018

service

5

Service team completed work & advised work needed with no fuss. Provided back up video which was good. Replaced all that needed + delivered car as pick not possible due to operation. Very helpful & polite in contact.

24 March 2018

service

4

Service was carried out, good details given of other jobs that need sorting. Car was washed, which I wasn’t expecting, but nice to have had done.

23 March 2018

service

5

Neil Hamilton looked after me and gave me first class attention

23 March 2018

service

5

Staff are very helpful and thoughtful. I get my best customer service from here. I have only dealt with Neil at the garage but he is absolutely brilliant!

22 March 2018

service

5

The service I received at Sytner High Wycombe could not have been improved in any way.

22 March 2018

service

5

We always find Neil Hamilton in service to be excellent. He keeps us up to date with progress and always treats us as valued customers (the Mini is now 11 years old and always maintained by Sytner).

21 March 2018

service

5

Fabulous service

21 March 2018

service

5

The service took less time than we thought and everything including the car being washed was completed.

20 March 2018

service

5

There was a mix-up with the date for the service but Neil ensured I was able to be seen on the Saturday morning with one days’ notice. The video of the tyres was clear and as the tyres I needed weren’t in stock, I was recommended another company.

20 March 2018

sales

5

Great

19 March 2018

sales

5

The guy who helped us was lovely.

14 March 2018

service

3

Problem with starter still not resolved

14 March 2018

service

5

Kept informed all the way

14 March 2018

sales

5

Sales and finance team were very helpful

13 March 2018

service

4

Fast and efficient service

13 March 2018

service

5

Really nice experience

13 March 2018

sales

5

I love the car (and I've got to admit, finding it with a bow on put a big grin on my face). Everyone was extremely helpful, and Jason took me through all of the technical features from start to end, so I've had no problem realising the full potential

13 March 2018

service

5

Car was ready on time and you advised on items that will need doing in the future

09 March 2018

service

5

It all went smoothly

08 March 2018

service

5

Everything was fixed and I was satisfied with the service I received.

08 March 2018

service

5

I'm always happy with the service from the moment I arrive to the moment I leave. Even overheard another waiting customer that said she won't go to her local branch and travels to High Wycombe

08 March 2018

service

4.5

I like the video report after the initial inspection, and the mechanic performed a thorough road test after each significant repair. The costs have been high, but the service member helped to lower costs as much as possible.

07 March 2018

service

5

Staff are always willing to help, are polite and professional.

06 March 2018

service

5

All my requests were taken on board and addressed, and I was looked after well while I was waiting

05 March 2018

service

5

All work carried out in time specified. Friendly staff

01 March 2018

service

5

Doug went the extra mile to help

01 March 2018

service

5

I couldn't fault the service experience

28 February 2018

service

5

Doug and Neil are always very helpful and professional and go the extra mile to make sure the service is done to our staisfaction.

28 February 2018

service

5

Person responsible for dealing with me was so helpful. Made huge effort to deal with issues that arose (not of mini's making)

28 February 2018

service

5

Couldn’t have asked for more

28 February 2018

service

5

As above, the local service has met our needs every time, and given friendly helpful first class service + Repairs.

27 February 2018

sales

5

Easy handover, on time and everything explained well