About Your Local MINI Retailer | Sytner High Wycombe

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

261 ratings and 211 comments received in the last 90 days.

18 August 2026

A very smooth experience provided by the team

09 August 2026

Great service from start to finish. Everyone was so helpful and knowledgeable. Shout out to Zubin who was fantastic.

04 August 2026

My 6th Mini and excellent service as always .

31 July 2026

Very professional and helpful service throughout

30 July 2026

Zubin does his job brilliantly

25 July 2026

Car was ready, final paperwork all explained and completed with ease Zubin was friendly and helpful explaining the controls

24 July 2026

Zubin Sayed is an excellent Mini Sales Executive. He has made the whole process seemless and it was a pleasure to come back and see he still works for you

19 July 2026

Great from start to finish

18 July 2026

Very helpful in helping me change cars and finance agreements.

16 July 2026

From First Walking into Showroom Staff were very helpful and knowledgeable always very polite .

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12 July 2026

Such a helpful salesperson and receptionist as well. The whole experience was so easy and efficient.

11 July 2026

- Fantastic Service, as always. The team are quick, efficient and very friendly. This is my third car with the team.

11 July 2026

Excellent service from Zubin.

11 July 2026

Warren Cathcart was amazing at getting everything signed and sorted so promptly! He made the process so smooth and easy

10 July 2026

Zubin was superb throughout

06 July 2026

Good quality service - very helpful

03 July 2026

Zuben was on the ball with our needs and understood the reasons why we wanted to change the or car.

03 July 2026

Our sales consultant was extremely helpful

01 July 2026

Good communication throughout

01 July 2026

Zubin was really helpful and friendly always keeping me informed on what was happening

27 June 2026

We have always had excellent service from Sytner High Wycombe. This was no exception.

26 June 2026

Very happy , great experience

26 June 2026

Whole process of buying and taking delivery of my mini was smooth, professional and beautifully managed by Cherine Wallace

24 June 2026

Slick experience with excellent communication through the process

23 June 2026

The personal service from Zubin was exceptional and best in class.

22 June 2026

Our initial enquiry was with Jamal Hussein who was very helpful with regards to vehicle availability. We returned to purchase a car and Zubin Syed looked after us.He was exceptionally helpful, efficient and knowledgeable., also a very nice person.

20 June 2026

Zubin couldn't have been more helpful. He went through everything thoroughly and made it all easy for me to comprehend.

20 June 2026

Great service, Ashley and Warren were great. So friendly and very flexible when I requested changes with excellent communication.

15 June 2026

Warren was very helpful and answered all the questions I had. He arranged a test drive for the following day and made sure I felt comfortable with everything in the car when i collected it.

09 June 2026

The whole process from start to finish was streamline.

08 June 2026

Always happy to help and answer all my questions

08 June 2026

Zubin was so helpful from the first day I met him with thoughts of just thinking about swapping my q5 to a mini. He was not at all pushy which I really liked. Also arranging a 24 hour trial was such a great help with making my decision.

27 August 2026

Excellent service from booking in to fitting parts, complimentary clean, service report -up to nominal high standards throughout

25 August 2026

I was upsold work on the service of £1500, only for the issue to remain. I then called 5 times to speak to Kate, was promised a call back every single time and yet no call back. Given she asked me directly for 5 stars on this it's a joke.

25 August 2026

My Mini was dealt with efficiently and was ready and shining for me

25 August 2026

Although there was a problem with the equipment I was kept informed and the MOT was carried out as expected

25 August 2026

Great service

25 August 2026

Team are always helpful

24 August 2026

My car was collected on time and brought back clean and sparkling

23 August 2026

Great customer service, carried out the repair to get my car back on the road within the estimated time. I would definitely recommend Sytner to family and friends.

23 August 2026

Quick + Easy

23 August 2026

Always get good service

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22 August 2026

Easy booking, well informed and friendly staff.

22 August 2026

Process was very efficient from start to finish.

22 August 2026

Good service thank you. Much better now the mini service desks are not inside the BMW reception.

22 August 2026

Kate Restall always goes above and beyond to accommodate our requests. Team do an excellent job.

21 August 2026

Had a very long wait. Car not started work on for sometime after my arrival

19 August 2026

The experience was absolutely brilliant Zubin helped us choose the best vehicle for our needs and his customer service was spot on. Nothing was too difficult or complicated in order to give us the support we needed. I am delighted with my new mini!!

18 August 2026

Neil Hamilton is always super friendly and helpful. He gave me regular updates on the progress of my service and is a credit to BMW / Mini.

18 August 2026

Neil was extremely helpful, prompt and clear.

18 August 2026

Friendly helpful work completed on time.

17 August 2026

Staff were friendly and helpful

17 August 2026

Neil is always courteous, friendly and kept me up to date. Service was conducted in the time I was told and happy to get the video.

17 August 2026

The filter required in the original service was discovered out of stock at the time the service was being carried out. Once filter was in stock, they arranged collection and delivery of car as promised, all very smooth and stress free.

17 August 2026

The small issue I had was resolved

17 August 2026

The staff were friendly, helpful and keep me informed as to what was going on.

16 August 2026

Still waiting for an answer to a query I made on Friday

15 August 2026

Very easy end to end

14 August 2026

Yes

14 August 2026

Wonderful service as usual

13 August 2026

See comment below.

12 August 2026

Excellent service. Communication excellent throughout. Kate in the services dept. was fabulous.

12 August 2026

Good service, done quickly and kept me informed. Told me what I did not need based on the car.

12 August 2026

Because we asked for it not to be valeted both on line & verbally & it was & we were charged for it!

11 August 2026

Really great service!

11 August 2026

Friendly, efficient staff. Good updates during service. Kept to time while I waited. Pleasant place to waite

11 August 2026

Quick and easy check in. Service was carried out quickly too.

10 August 2026

Everything went fine

10 August 2026

Excellent service

09 August 2026

Good communication, friendly staff, easy process from booking to collection.

08 August 2026

Catherine was great. Attentive and very helpful.

08 August 2026

Always good service and kept up to date with progress

08 August 2026

Kind & helpful staff who made sure I was comfortable during the wait & kept up to date with progress.

08 August 2026

Kate is helpful, efficient and nothing is too much trouble

06 August 2026

Staff were very helpful & works were completed promptly

04 August 2026

Excellent customer service

04 August 2026

Brilliant service, Kate was friendly and professional

03 August 2026

Everything was explained clearly and my queries were answered. Neil Hamilton has been looking after my Mini for years. It's almost like the family doctor, knows the cars history and listens to what you say. Excellent service as always

03 August 2026

Everyone was helpful and kept me up to date. I particularly like the health check videos showing what the issues are etc. that gives me reassurance that the work is needed and why.

03 August 2026

After my car being booked in I heard nothing all day. I called them the following day, only to be told it still hadn't been looked at.Resulting in 2 without my car. I had no video health check done and honestly believe no one looked at my vehicle.

03 August 2026

Efficient, helpful and friendly. Catherine was great.

02 August 2026

It was easy process, check up

02 August 2026

Really friendly and professional service.

02 August 2026

Warm welcome from Katherine, completely transparent in what the service would entail, cost and timescale

01 August 2026

Everything went smoothly and car looked like new after valeting Very good welcome from service reception very helpful. Sorry can't remember her name on duty Mon 27 July Mini Service Reception. ? Kerry she was excellent!

01 August 2026

Great customer service, very friendly and kept me informed throughout. The time estimate for the work was accurate.

01 August 2026

I'm really disappointed with the servicing. Every time I bring my car in I feel like there are additional issues with my brakes. Every time I bring it in some wear part needs replacing. I have only ever had it serviced at Sytner

31 July 2026

Always get good service whenever I goi in to Sytner High Wycombe. All the staff are always polite and helpful . Refreshments are available while l wait

30 July 2026

Friendly, helpful and informative.

29 July 2026

Did my service on time - returned it in mint condition cleaned avd valeted

29 July 2026

Neil was charming and extremely professional. The video survey excellent. The valet sservice a little bit lacking. However, I have a few queries about the mini I bought and bits that are missing and have heard nothing so far. Slightly disappointing.

29 July 2026

Another thorough service MOT by Mini garage at synter high wycome, staff always pleasant personable and my car all sorted love the complimentary car clean. Thank you

28 July 2026

Could not be more satisfied

28 July 2026

On this occasion my car was returned without the fault to my air conditioning being repaired so I have had to book it back in for the end of this week which is very inconvenient.

27 July 2026

Very easy process

27 July 2026

Excellent service. Helpful, pragmatic, professional, punctual, thorough and easy to deal with.

26 July 2026

Great service as usual

25 July 2026

Kate at mini service was most helpful, but there was some confusion over the hire car.

25 July 2026

Excellent service. Kept me updated

25 July 2026

My wife was treated to outstanding curtesy by Neil

23 July 2026

I was dealt with in a very professional manner

23 July 2026

Customer service was exceptional, overall service was extremely efficient. Neil, provides a service which in my opinion goes above and beyond what would normally be expected.

23 July 2026

Helpful staff and efficient process

20 July 2026

Friendly & efficient service, clearly explained.

20 July 2026

Very friendly personnel and immaculate centre

20 July 2026

a very good experience

20 July 2026

Everything was done quickly and smoothly.

20 July 2026

From booking my car in for a service to picking my car up, the staff were very polite and helpful

19 July 2026

Kept informed - was greeted by person friendly service and everything done in good order and car was returned nice and clean

18 July 2026

Don't like the ability not to be able to call the centre direct. New process doesn't work well in my opinion. Still don't understand why I book something and then told I need something else. Really question the value now versus independent specialist

18 July 2026

MoT was carried promptly and completed within the time expected. Comfortable waiting area with refreshments and helpful service representative.

18 July 2026

Great all round service and communication

18 July 2026

The service was excellent from startto finish

17 July 2026

Excellent communication and efficient service

15 July 2026

Efficient

15 July 2026

Neil is first class

15 July 2026

Everything was done efficiently

14 July 2026

Kate kept me informed during the whole process, and the car was repaired and returned ahead of schedule. Thank you Kate.

14 July 2026

Polite and professional and felt like my needs were being put first

14 July 2026

Check in was smooth, Neil actioned a change in time for pick up and he kept me informed

13 July 2026

I am always treated with great respect . Nothing is too much trouble , I sometimes do my understand how my car works and it is explained to me with great patience

13 July 2026

Efficient and professional. Neil was particularly helpful.

13 July 2026

Straightforward to book, service completed on time and kept informed throughout the process and as to future recommendations. All good.

13 July 2026

Made welcome by Neil Hamilton who serviced the car..kept me informed at different points..video on health check etc..finished in a timely fashion

13 July 2026

Greeted warmly on arrival. Was able to sit and wait in a comfortable environment. Service was carried out promptly and I was kept informed.

12 July 2026

All ready done this survey

12 July 2026

Neil was superb from start to finish as usual.

11 July 2026

Since I bought my first Mini from Sytner c. 2013 I have received consistently excellent customer service. This visit for MOT/brake fluid service was no exception. As ever, Neil provided friendly, efficient, first-rate customer service. Thank you!

10 July 2026

Excellent advice. Thorough, professional, pragmatic and punctual

10 July 2026

You always give great service

09 July 2026

My car service was completed quickly and efficiently.

09 July 2026

Neil provided excellent customer service and was communicative throughout. He even checked a warranty claim for me.

08 July 2026

Great service from start to finish. Thank you.

08 July 2026

Very professional service. Video prior to completing service is a good idea so that I could identify what essential work needed to be carried out and sort it. Prompting for add ons helped me to get air con working efficiently again. Happy!

07 July 2026

Had brake fluid service FOC as part of service plan

06 July 2026

Your service was greatly, effective and on time.

06 July 2026

I was told that I needed to replace the rear drivers side tyre but they couldn't replace. I was at Kwik Fit less that 12hrs later and they identified that the rear passenger also needed changing due to the chords physically sticking out of the tyre

05 July 2026

Having Neil as an advisor is always pleasant he actually understands the customer and the exact work that is required for the service and providing timely updates.

05 July 2026

As friendly, helpful and efficient as ever. An excellent dealership on every occasion. I dealt with Neil this time, and he was exceptionally helpful and proactive. When I asked about advisories, he'd anticipated and had the quotes ready to go. Superb

04 July 2026

Everyone was so helpful it was a pleasure visiting your premises.

04 July 2026

Excellent service by the team - arranged at a convenient time for drop off and allowed a next day collection to suit me. Neil was friendly and very helpful - reminding me the Mini service was overdue as well as the break needing "sorting" .

04 July 2026

Easy to deal with the team at Wycombe, they're always helpful. Go out of their way to make the experience as easy as possible. They keep you up to date and informed throughout the process.

04 July 2026

Courteous, friendly

02 July 2026

When I collected the car the tyre pressure message came up so I had to wait for that to be put right. I did not wait long.

01 July 2026

Kate was helpful and kept communication levels to the right level.

01 July 2026

Great service from start to finish

01 July 2026

The booking was easy, the staff great however the price changed from email reminding me to book the car in to the actual price paid. Since collecting the car the dashboard no longer works and there is no power in first gear.

01 July 2026

All completed in good time and good communication

01 July 2026

Excellent customer service from Zubin and an excellent product.

30 June 2026

They were helpful and informative.

30 June 2026

Excellent customer service. Neil is fantastic, always keeping me informed about my car throughout the process

30 June 2026

Prompt thorough service - Neil was brilliant.

30 June 2026

The issue was fixed, the updates were unprompted and Neil and Kate in the service department were so helpful.

30 June 2026

I waited on site for my car - it was not quick at all 8.30 drop off - called to pick up at 11.10 - I was sitting 5m away from girl when she left the message on my answer phone!

29 June 2026

Very efficient and pleasant but it is always a very expensive visit and the back tyre monitor is still saying there's low pressure despite being checked

29 June 2026

I went for my mini service and Neil was so professional as always

29 June 2026

Kate was so helpful and made the service so easy for me from start to finish

28 June 2026

Great service although took a little longer than originally informed.

28 June 2026

Really good communication and updates

28 June 2026

Neil Hamilton the service rep was very pleasant and helpful.

27 June 2026

Very good service, very professional

27 June 2026

Efficient and personable

26 June 2026

Great customer service from Neil Hamilton. Work carried promptly, and clearly explained and car all valeted.

26 June 2026

All done in good time and kept informed.

25 June 2026

Service was good everything went very smoothly. Full information was given on the inspection and process

23 June 2026

Great servise from neil

23 June 2026

Excellent efficient and friendly as usual

23 June 2026

Very professional, friendly.. On time!

23 June 2026

Lovely, polite and friendly people who made me feel welcome and informed. Comfortable surroundings to wait in.

22 June 2026

Easy and efficient

22 June 2026

Good service

22 June 2026

I waited all day for a simple oil change !

22 June 2026

Seen to quickly and work completed in given time frame

20 June 2026

Always happy to have a coffee and biscuits whilst I wait for my mini or BMW to be serviced. The staff are helpful and the premises look very clean and inviting.

20 June 2026

Always efficient and friendly customer care and the service was carried out in the time stated- always appreciated when waiting in the showroom !

20 June 2026

Neil was brilliant

20 June 2026

Great knowledgeable service and reassuringly helpful.

19 June 2026

I always appreciate the high quality of service when I visit High Wycombe. Even though there are closer mini garages to my home I always know I'm in good hands with the High Wycombe team. As always, Neil was fantastic and I always appreciate his help

17 June 2026

Neil was very helpful, polite and efficient in resolving my Mini service queries.

17 June 2026

Awesome service by Neil Hamilton and all the team ,

17 June 2026

The personal service from Zubin Sayed was just amazing. I have bought a number of new cars from other Brands and his approach was to me Best In Class

17 June 2026

great service from booking, to on the day and follow up

16 June 2026

Quick to book and on time

16 June 2026

Mostly excellent but a warning light was left on the dash that should have been turned off after the service Superb service from Neil however

16 June 2026

Regular updates

16 June 2026

Very friendly, kind and supportive.

16 June 2026

Kate, at Sytner Mini High Wycombe was super efficient, polite and friendly to deal with

15 June 2026

Great service

15 June 2026

Friendly, helpful and prpt

15 June 2026

Superb service Kate is super efficient See you soon Parade autos Ltd

15 June 2026

Polite and friendly customer service. I was kept informed about the status of my car.

14 June 2026

They always provide excellent service. As Kate Restall looks after me and always has done. She is a wonderful person and very professional at what she does.

14 June 2026

Overall satisfaction during service experience was very good, reflecting a consistently positive experience across key areas; Strong communication, timely support, and a professional approach from staff.

13 June 2026

Excellent customer service, Neil was fabulous. So was his colleague at her desk.

12 June 2026

Easy to book. Quick service, nice staff.

12 June 2026

Rapid, professional, very friendly and solved my issue very quickly! Perfect service!

11 June 2026

They did what was asked and kept me informed of progress along the way

10 June 2026

09 June 2026

Apart from the difficulty in finally getting through to the MINI department, the phone system clearly needs attention. However, the service I received from Neil Hamilton was exceptional from start to finish. He was professional, helpful, and ensured

09 June 2026

Lovely friendly service as usual

08 June 2026

Last year I had to go via the BMW office but this year, thankfully, the Mini office was open. They were happy to let me bring my car in the night before - helpful. Were very clear on work needed & cost. Great help from Neil.

08 June 2026

Friendly and professional service. Kept informed throughout the day whilst my car was being serviced.

08 June 2026

Phone system is Terrible. Booking was difficult the times kept being registered incorrectly. When I got the car to the garage everything went extremely smoothly and well.

08 June 2026

Good all round service and hospitality

07 June 2026

Fantastic service as always from Neil and the team. Friendly and prompt greeting on arrival, kept me updated throughout and let me know as soon as the car was ready. Thank you.