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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
215 ratings and 147 comments received in the last 90 days.
31 May 2025
Warren was keen and enthusiastic. Went out of his way to help us despite being new and still learning the products and services.
07 May 2025
There was an issue with the handover date and I think picking up the phone in that situation is better than emailing but everything got sorted out and was dealt with smoothly when I collected the car. Warren Cathcart was excellent at handover.
06 May 2025
I was treated will great respect . Everything was explained carefully to me even when I was not understanding some of the technical details.
11 April 2025
Customer service was amazing
01 April 2025
Clear communication
20 March 2025
The handover wasn't perfect needed more time to learn the set up. Visited our local Mini dealership who spent hour and half explaining and setting up
19 March 2025
Easy purchase and good communication
14 March 2025
I have been kept fully informed by Ashley Lewis from the moment we chose the car and paid the deposit on the 18 December until I took possession of the car on the 11 March 2025
08 June 2025
The staff were welcoming and friendly. Neil Hamilton took the time to look after me and accommodate me whilst I was there for most of the day, checking if I was ok and keeping me updated with progress.
08 June 2025
great customer service means everything to me
07 June 2025
I was looked after so well.
07 June 2025
Welcoming and friendly staff
05 June 2025
No complaints.
04 June 2025
The same as above. Top 5* service
04 June 2025
No problems start to finish
04 June 2025
Quick efficient service
03 June 2025
High levels of professionalism albeit they come with a hefty price tag.
02 June 2025
Although it was a breakdown situation and a quick repair wasn't promised, the car was repaired in a week.
02 June 2025
Impeccable service
02 June 2025
Very helpful. Had to get back to work ASAP and they were very kind and assisted m with that
01 June 2025
Confident in the job done
30 May 2025
Personal and professional service from Neil and Kate
30 May 2025
No fault found and always on the ball . communicative info VG re progress..
29 May 2025
For reasons above.
28 May 2025
V satisfied
28 May 2025
Every attempt made to maximise your experience. I was able to work in a customer desk area & given drink & chocolate!
27 May 2025
As above
27 May 2025
Excellent attitude and assistance from Neil Hamilton.
27 May 2025
As above
26 May 2025
Very good service, different from the service I used to be dissatisfied with from BMW Sytner
26 May 2025
Happy, although had to return as tyre pressures had not been set.
24 May 2025
Never any issues
23 May 2025
Overall very pleased to have all the work completed on my car and everything explained to me by Mark.
22 May 2025
Thorough, well explained, professional
22 May 2025
The cost for a first service only is very high at £390.
22 May 2025
Very friendly and helpful
21 May 2025
Very professional and friendly service
21 May 2025
Brilliant
17 May 2025
Don't like your new set up of having advisors
17 May 2025
Dropping the car and being greeted with a happy person who took our details quickly. Filled us in the day ahead and when pick up may be, great.
16 May 2025
Very helpful Service manager Excellent communication
15 May 2025
Quick and convenient turnaround on while you wait service.
14 May 2025
Customer service levels at top level as always
14 May 2025
Chris at Sytner took the time to find the right deal for me. I felt very comfortable dealing with him and the rest of the sytner team.
13 May 2025
Everything went very smoothly
13 May 2025
Good communication pleasant staff
13 May 2025
The team at Sytner are very professional and friendly. Always make me feel welcome and talk me through the process very thoroughly.
13 May 2025
Curtesy Car clean was not great. No spare wheels in stock except the really expensive ones - as MOT depended on this, I was really left with any choice but to buy very expensive wheel.
12 May 2025
Customer service provided by Neil is always the highest standards
12 May 2025
Really efficient and welcoming. Professional and regular contact. Trust.
09 May 2025
Helpful people
08 May 2025
Always deliver excellent service and advice.
07 May 2025
Neil always has everything very well organized and very easy to deal with.
07 May 2025
Really good service team
06 May 2025
Good service
05 May 2025
Same as obove
04 May 2025
Looked after perfectly by Neil Hamilton as always
04 May 2025
The Team always try to assist pleasant to approach
04 May 2025
Excellent service from Neal
04 May 2025
As above
03 May 2025
A warm welcome back from Neil who kept me informed of the timeframe for completing the recall (having just bought the car in December). Thank you Neil.
03 May 2025
Very Good Service
01 May 2025
As above. The £45 cost of some of the work was taken off to compensate for the hour long drive but I should have been called & asked beforehand. I waited over 30 minutes for the keys on day one even when no work had been done - I just needed my key!
30 April 2025
Always very helpful.
29 April 2025
Great service but I'm still waiting for a quote and someone to call to book my mini in to have a side indicator cover fixed as it's missing
29 April 2025
They are super helpful at Sytner never pushy just cool with any info we need. Always over the years a good experience.
28 April 2025
felt I was kept informed as to what needed doing
28 April 2025
Very happy except you missed out replacing my wind screen wipers which I added to the submission form just before the service.
28 April 2025
A pleasant experience.
28 April 2025
Prompt. Job done!
28 April 2025
Good communication including a video of my car during the recall. Very helpful staff.
28 April 2025
Great service thanks
27 April 2025
Neil was very helpful
27 April 2025
Friendly efficient,
25 April 2025
See above.
25 April 2025
I like Sytner
24 April 2025
Efficient and compliant
24 April 2025
Hopefully the service team did a great job on the Mini though always carried out efficiently whilst I wait. Though a few surprises with a few bits and pieces that need doing.
24 April 2025
Did exactly what was needed, kept me informed all the way through the process. Very customer focussed. Neil Hamilton ensures my experience with mini is always the best I could ask for.
24 April 2025
I was completely satisfied.
23 April 2025
Very helpful
23 April 2025
Prompt and efficient
22 April 2025
Completely satisfied. I booked a 90-minute service and was pleasantly surprised it was done even earlier - very punctual and professional. Neil looked after everything, and I also received a video explaining what was done, which I really appreciated.
22 April 2025
The service technician explained exactly what work needed to be carried out on my car and seemed very knowledgeable in his job.
21 April 2025
Really good dealership and customer service is the best I have ever known from a car dealer
21 April 2025
The whole service experience was very efficient and friendly
20 April 2025
Excellent experience
19 April 2025
Excellent staff, always happy to answer questions and advise best way to do things
19 April 2025
Good communication all very easy to organise.
19 April 2025
Very satisfied with the work done
19 April 2025
Faultless from the minute you walk it it's such an easy process.
17 April 2025
As above
15 April 2025
.
14 April 2025
Great service and my car was cleaned!
14 April 2025
Clean car, good value, no fuss, excellent people to deal with
13 April 2025
Excellent service and extremely helpful
13 April 2025
Easy to deal with. Felt they were being honest. Kept me updated
13 April 2025
My husband was very satisfied with the friendly service he received
13 April 2025
Car returned as per the last service with Camera system disconnected.
13 April 2025
Very good staff and excellent support for customers
12 April 2025
We've been customers for many years. Feel very disappointed.
11 April 2025
Check in was a bit slow & confusing (not done by Neal) and was told it would cost over £400 (it didn't) There must be a way to know how long it's going to take - couldn't pick it up until the next day due to late afternoon commitments
11 April 2025
Gracious and helpful
10 April 2025
Completely satisfied.
10 April 2025
I had a very relaxing time upstairs in the BMW side for a couple of hours. Browsing your stock of BMW approved cars, drinking your coffee and watching Netflix/Amazon Prime Video on my laptop... decent wifi by the way :-)
08 April 2025
Very efficient and straightforward
08 April 2025
Sytner provided an exemplary service
08 April 2025
As above good efficient service. Kate was exceptional.
07 April 2025
On the way home I discovered one of the staff had left his snacks on the passenger seat, chocolate covered rice cake with the chocolate side down. Didn't do the upholstery any good.
07 April 2025
Excellent service but high wycombe centre was nightmare to get into from the motorway.. prob search for closer to home next time
07 April 2025
The service was excellent
06 April 2025
2 of the indicators on the display have not been changed since the service. It still indicates SERVICE and the triangle is still permanently on display. My invoice does not record the accurate mileage. Clearly cut & pasted from last year's service.
05 April 2025
I like the fact that I had a video of my car and summary of findings excellent service
31 March 2025
Great and efficient service, topped up with a detailed health check and complimentary car wash.
31 March 2025
Very helpful when we had a problem with the car that was tricky to diagnose.
30 March 2025
Service staff excellent
30 March 2025
Had to wait a bit longer than expected. At the end engineer having a chat for 10 minutes with my keys in his hand while having waited for 3 hours anyway.
29 March 2025
Neil really looked after me, I had work to do whilst my car was being serviced so he showed me where I could set up my laptop, where the drinks and toilets were, everything I needed!
27 March 2025
I was completely satisfied.
27 March 2025
Prompt efficient and very helpful
27 March 2025
Helpful, friendly team, and nice facilities to wait in during the services
26 March 2025
Always friendly and helpful
26 March 2025
Again we have always been impressed by Neil and his team and trust his advice when given.
26 March 2025
We returned the new vehicle after a few days because of the faulty trim on steering wheel. We also noticed a small chip on the paintwork and a chip in the Windscreen. Mini Service repaired the paint damage free of charge, but charged for windscreen
25 March 2025
My service experience is always super
25 March 2025
My service experience has been faultless. There was due regards for my concerns about my own vehicle and advice has been given without bias, just honesty. Very much appreciate
24 March 2025
Job completed professionally. Subsequent issue with finding locking wheel nut resulted in Neil Hamilton calling me twice whilst he was on leave to try to fix my problem. Very impressed he should do so and this should be commended.
24 March 2025
Efficient and effective
24 March 2025
I have been waiting for a call back with a price for some additional work for over a week. Unacceptable.
23 March 2025
First class
23 March 2025
Kept updated while car with service department and ready before time I had requested to collect.
23 March 2025
Very good friendly and knowledgeable. Detailed reporting and quality service
22 March 2025
Neil managed to fit my car in ahead of its appointment and it was fixed very quickly
22 March 2025
Very easy to book and efficient service
20 March 2025
My mini countryman is twelve years old and it has full service history. The main reason I keep coming back to Mini is because of Neil Hamilton. He is professional, friendly, explains everything clearly and is a real credit to Mini.
20 March 2025
Too expensive
19 March 2025
Excellent
18 March 2025
Excellent service
18 March 2025
Excellent from start to finish. I was able to work from a desk upstairs for the duration of the service. The one thing I would suggest changing is the music - a bit too loud. The service video was helpful, which talked through key information.
18 March 2025
Excellent service
18 March 2025
Honest feedback on the outcome of the service
17 March 2025
Good service
17 March 2025
Very helpful and efficient completing the required work but price for fitting a bulb was excessive.
16 March 2025
Straight forward process
15 March 2025
Taken in for a Recall, all as efficient as usual.
14 March 2025
The service was carried out on time.
05 June 2025
No pressure, Christopher very friendly and helpful