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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
198 ratings and 173 comments received in the last 90 days.
08 June 2026
Zubin was so helpful from the first day I met him with thoughts of just thinking about swapping my q5 to a mini. He was not at all pushy which I really liked. Also arranging a 24 hour trial was such a great help with making my decision.
08 June 2026
Always happy to help and answer all my questions
31 May 2026
it is my answer
30 May 2026
Zubin was a great sales person
29 May 2026
Informative. Encouraging without being pushy. Regular updates without prompting.
24 May 2026
Ashley was so helpful throughout the whole process - a really personal and authentic experience. There was a small issue with the car being dirty on collection and she couldn't have been more helpful to get it sorted immediately. Thank you Ashley :)
19 May 2026
Zubin was super approachable and friendly. He remained professional throughout the process - he was happy to take the time to explain everything to me. When there was a hiccup in the delivery he maintained communication to ensure a smooth process.
06 May 2026
Excellent support in understanding the different models, the options within each model and the financing options.
05 May 2026
Jamal was very helpful, considerate and professional at all times
04 May 2026
Excellent customer service
01 May 2026
Very happy with service provided by Zubin
28 April 2026
Warren was really helpful from the moment we met him and made the whole experience easy and pleasurable.
27 April 2026
friendly knowledgeable service, very satisfied, would definitely use again.
21 April 2026
I'm a loyal returning customer. There was an issue with not being able to proceed the order with £500 discount due to a spec change (wheels). This was frustrating but I understand is down to Mini and not the people I was dealing with.
17 April 2026
Amazing service Zubin was very professional and very helpful
04 April 2026
The team were very friendly & supportive during my enquiries and then purchase
03 April 2026
Great service
01 April 2026
Cherine was informative, polite and professional
29 March 2026
On time, to spec, no issues, polite service
27 March 2026
Started off well, then didn't receive any updates unless I emailed then the week the car was delivered the salesman was changed to Zubin Sayed who sold me my previous mini and the service was excellent
26 March 2026
Your dealership were helpful. But your on line order system is dreadful. I ordered my mini on 8th December, and up to 17th March it was still showing as only step 1 of 6 in your order process - even when the car had been delivered on 13th March!
25 March 2026
The service from warren cathcart was truly exceptional Thank you for all of your help!
24 March 2026
This was the second time choosing a car, and Zubin helped us on both occasions. Even after a few years, he remembered us and was super helpful in making sure we chose the right option for us.
24 March 2026
professional and knowledgeable team
24 March 2026
Zubin looked after us brilliantly ...he was enthusiastic and efficient and explained everything very clearly.
24 March 2026
Undivided attention from Cherine Wallace and her manager (Darren Mutu Krisna)
14 June 2026
They always provide excellent service. As Kate Restall looks after me and always has done. She is a wonderful person and very professional at what she does.
14 June 2026
Overall satisfaction during service experience was very good, reflecting a consistently positive experience across key areas; Strong communication, timely support, and a professional approach from staff.
13 June 2026
Excellent customer service, Neil was fabulous. So was his colleague at her desk.
12 June 2026
Rapid, professional, very friendly and solved my issue very quickly! Perfect service!
12 June 2026
Easy to book. Quick service, nice staff.
11 June 2026
They did what was asked and kept me informed of progress along the way
10 June 2026
Hb
09 June 2026
Apart from the difficulty in finally getting through to the MINI department, the phone system clearly needs attention. However, the service I received from Neil Hamilton was exceptional from start to finish. He was professional, helpful, and ensured
09 June 2026
Lovely friendly service as usual
08 June 2026
Last year I had to go via the BMW office but this year, thankfully, the Mini office was open. They were happy to let me bring my car in the night before - helpful. Were very clear on work needed & cost. Great help from Neil.
08 June 2026
Phone system is Terrible. Booking was difficult the times kept being registered incorrectly. When I got the car to the garage everything went extremely smoothly and well.
08 June 2026
Good all round service and hospitality
08 June 2026
Friendly and professional service. Kept informed throughout the day whilst my car was being serviced.
07 June 2026
Efficient
07 June 2026
Fantastic service as always from Neil and the team. Friendly and prompt greeting on arrival, kept me updated throughout and let me know as soon as the car was ready. Thank you.
06 June 2026
It was fab
06 June 2026
Neil was extremely helpful and correctly diagnosed the issue with my mini
06 June 2026
Good customer service
05 June 2026
The warranty claim was approved before I got to the garage, how good was that.
05 June 2026
Fantastic
04 June 2026
Great service by BMW at Synter high Wycombe , staff always helpful and professional. Car MOT all done and very happy that BMW provide a complimentary car cleaning service which is great.
03 June 2026
The meeting was held on time and in a friendly and knowledgeable manner. I was clearly remembered from my previous visits and this created the feeling that I was a valued custumer.
03 June 2026
All went to time and agreed cost Neil is always helpful and friendly
03 June 2026
The greating by Neil Hamilton and his attention to detail/thoroughness was very good.
03 June 2026
Per Taylor was excellent at resolving a situation that Mini Roadside assist had caused.
03 June 2026
Very helpful and friendly, offered excellent advice.
02 June 2026
I was happy with the service and that my considerable concerns about the vehicle and charging issues were being listened to - and were responded to.
01 June 2026
Kate and Neil are fantastic, beyond helpful for out 3 (BMW & Mini) cars. Cannot fault them, outstanding
31 May 2026
Prompt and kept informed.
30 May 2026
The team were friendly and professional and mindful of the fact I was working whilst waiting
29 May 2026
Very welcoming
29 May 2026
Neil Hamilton is always really helpful.
29 May 2026
Neil was superbly professional and great in everything from comms to support
29 May 2026
Following an unexpected very stressful problem with my car Neil Hamilton provided his usual exceptional customer service. He was reassuring it would all be sorted out. Kept me fully updated throughout the day and explained all the issues thoroughly.
28 May 2026
I was told I would receive a phone call when my car was ready, I didn't, I had to call them. Work needed to be carried out on it, if they had called me earlier, I would have given the go ahead.
28 May 2026
Efficient and helpful
28 May 2026
Great and quick availability of dates given for my service and different options. Was greeted on arrival and was kept in the loop throughout. Pleasant polite and efficient.
27 May 2026
Excellent Service provided by Neil Hamilton at Mini Sytner High Wycombe
27 May 2026
very welcoming and helpful staff who didn't just fix the job in hand but had a look at the wider issues regarding the car. It's very helpful to know its current health.
27 May 2026
Excellent and prompt service
27 May 2026
Great professional and courteous customer support was given start to finish. Everything was well explained, our questions answered with expert knowledge and we were made very welcome and felt valued as customers. Neil Hamilton is a credit to Mini.
24 May 2026
My service and MOT experience was made so easy from start to finish. It could not have gone more smoothly
23 May 2026
Everything was on time and communication was good
23 May 2026
Friendly helpful staff Good communication
23 May 2026
Very good service
22 May 2026
Neil Hamilton was excellent at ensuring my car was assessed promptly and clearly explained the diagnosed faults - thank you!
21 May 2026
Great service - friendly staff, kept me Informed
20 May 2026
Neil does what he says he going to do. Great guy and is very knowledgeable.
20 May 2026
All work done , and I was kept fully informed .
20 May 2026
Service was excellent from Start to finish. I worked onsite whilst the service was carried out and I was made to feel very welcomed with complimentary tea and biscuits.
19 May 2026
Although the brakes were unsatisfactory upon collection ( which implies poor quality control), I am very happy with how this was dealt with. Kate gave fixing this top priority and even arranged taxis to take me home and return.
19 May 2026
Quick and efficient service. It was my sons car but he was very satisfied
19 May 2026
Katie (I think it's Katie!) at Mini is always so welcoming and friendly. Very helpful as is the whole team.
19 May 2026
Because I can always rely on good service.
19 May 2026
Everything very good
19 May 2026
Friendly, professional and extremely helpful. Certainly, from my own point of view, I believe the service from Sytner Mini High Wycombe is simply top notch!
18 May 2026
Was promised the problem would be escalated. Called Monday, 18 May only to find it had not been escalated.
18 May 2026
All completely fine
18 May 2026
Excellent customer service and communication
18 May 2026
Everything was on time and Neil is great
18 May 2026
Very straightforward process Completed on time.
17 May 2026
I like the professional service provided. All the staff are very friendly and provide a prompt and courteous service.
17 May 2026
Very helpful
16 May 2026
Responsive, friendly and informative. Felt like you gave me all options with no pressure to buy additional services or items.
16 May 2026
Neil was brilliant. Proactive pragmatic and got me a car to n borrow which saves me so much time. Body shop guys reallly helpful too (Greig?) (I thought the clean could be a bit more thorough) vvvv small point
16 May 2026
Very satisfied
14 May 2026
Excellent customer service, kept updated all the way through the appointment, comfortable waiting area. Super friendly lady dealing managing my appointment. Could not fault. In and out within an hour 30 for a full service and mini came away clean!
13 May 2026
Service was prompt carried out thoroughly and car ready within the day. Ellie Dempsey was very helpful
12 May 2026
Everything was done on time with good communication and working facilities at the High Wycombe Sytner branch.
12 May 2026
Well organized and good explanations about what had to be done with video.
12 May 2026
Polite and informative service by Neil Hamilton with regular updates. Dan in the service garage sent two videos which clearly set out work carried out.
11 May 2026
Efficient
11 May 2026
Trouble confirming appointment time No tyres in stock Really expensive
11 May 2026
Excellent service, as always.
11 May 2026
I was give an estimate of the cost and kept informed about progress and additional work
07 May 2026
I dealt with Kate at High Wycombe Mini and she was very pleasant and informative about my car bits.
06 May 2026
Really great service from start to finish.
06 May 2026
Neil continues to be exceptionally committed and helpful. I look forward to my visits every time
06 May 2026
Neil as usual was very helpful. And did what i asked him to do Thanks Neil
06 May 2026
Friendly and responsive service
06 May 2026
Everyone was polite, friendly, courteous and that made me feel welcome.
03 May 2026
Phil as usual was very personable, efficient and professional. Excellent customer service.
02 May 2026
Friendly staff
02 May 2026
Good work but slow.for a sit and wait appointment.
02 May 2026
Greeted very nicely, kept informed throughout! I loved getting the video. Pricing clear. Flexible with timings for drop off and pick up. Kate and Neil are amazing!
01 May 2026
Just good friendly visit as always
29 April 2026
ALL OPTIONS AND PRICING CLEARLY EXPLAINED. COMFORTABLE WAITING AREA WITH REFRESHMENTS AVAILABLE IF NEEDED CARE RETURNED CLEANED AND VACUUMED AFTER SERVICE
29 April 2026
Everything perfectly done on schedule. Good to feel well looked after and confident in the work done on my Mini. Special thanks to Neil Hamilton for ensuring that a service at Sytner High Wycombe is a very positive experience.
28 April 2026
Friendly and great communication
28 April 2026
Friendly, informative and helpful member of staff.
28 April 2026
Excellent service received .. professional and welcoming .. i talked through the reoccurring fault on my car and Neil was able to offer sound and practical advice.
28 April 2026
Excellent service, great customer care, car running well post service. Quite surprised by high cost through
27 April 2026
Professional service.
26 April 2026
Neil and the whole team were really helpful in fixing the issues I had with my car and went above and beyond with the service they provided. I am very satisfied with the experience I received and my car is working perfectly now thanks to them.
23 April 2026
Very professional and friendly.Neil on the service desk kept us informed all the way through
23 April 2026
Great service and solved our squeky window
22 April 2026
Kate provided excellent information and updates, and solved my CarPlay issue.
22 April 2026
Polite, ready for me on arrival, informative and thorough
21 April 2026
Mini service advisor. I have already completed this servay once already
21 April 2026
Because the service manager Neil Hamilton is always so helpful.
21 April 2026
From checking in to handing the car back service was smooth and courteous. I had chosen to wait while the work was done on my car and the facilities were comfortable with good refreshments available.
21 April 2026
Exemplary help and service from first contact to completion of work
20 April 2026
Neil was excellent in the service provided, offering solutions and keeping me informed of any updates.
20 April 2026
Kept informed as to work in progress. Additional work under warranty done as another defect spotted by technician
20 April 2026
Very happy with service provided
19 April 2026
Overall, I was satisfied with the experience, though there were unexpected extra costs after booking. The coffee machine lacked large cups, meaning my hot drink spilt on my hands and check-in felt unfriendly until the survey was mentioned at the end.
19 April 2026
Neil Hamilton kept me well informed and made sure I was comfortable while I waited for the service to be completed. I'm due for a hip replacement and have a painful mobility problem, Neil went out of his way to look after me during my visit.
18 April 2026
All fine
17 April 2026
Just great service!!
16 April 2026
All ok apart from the staff taking cash from my car
16 April 2026
Great service and communication from the service reception
15 April 2026
Great experience as always at Mini. Kate in particular was exceptional, so helpful and professional I can't praise her enough, make sure you keep hold of her.
15 April 2026
Great service and efficient
15 April 2026
Quick turnaround only MOT but still very good
15 April 2026
Great service team. Very friendly, accommodating and car looked brand new when I picked it up.
13 April 2026
Efficient, friendly and communicated well.
12 April 2026
The entire experience, from booking the MOT check on the app, meeting the staff to attend the scheduled service, to picking up the car after a speedy check, was great, thanks so much!
11 April 2026
Excellent communication from Neil Hamilton
10 April 2026
Neil, as per usual, is brilliant.
10 April 2026
Everything was completed in a timely manner with great customer service in my opinion.
09 April 2026
Always top notch service from the team
09 April 2026
Terrible service booking process. Complicated customer journey involving web site, WhatsApp and confirmation by SMS. WhatsApp exchange took over 48 hours to finalise booking due to unresponsiveness. Customer service on site was excellent though.
07 April 2026
Great team doing a great job.
06 April 2026
Prompt, friendly and efficient
05 April 2026
Excellent service with great communication as usual.
05 April 2026
Great customer service.
05 April 2026
Great service from start to finish, brilliant communication, knowledge and nothing was too much. Cherine was brilliant
04 April 2026
Everyone was helpful
03 April 2026
Very satisfied, Neil was very helpful and attentive as alway
01 April 2026
It was great, I felt well looked after whilst I worked there when my car was being serviced.
01 April 2026
The service was efficient and on time. It was a waiting appointment and refreshments were available. I have scored 4 not 5 stars as I was asked to give a 10 rating in the survey ( not the first time).
31 March 2026
After a real challenge with using your phone and WhatsApp system (seriously bad consumer experience) then having to drive to the show room ?? Neil was great and sorted out the service no problem.
30 March 2026
Efficient service from start to finish
30 March 2026
Quick and reliale
30 March 2026
Prompt, friendly and professional service from Neil Hamilton as usual.
30 March 2026
Always good service
29 March 2026
Neil Hamilton in Customer Service ( and Carl in repairs) were both extremely helpful and courteous - both going the"extra mile" to explain the implications and remedies following the service &MOT
28 March 2026
I'm satisfied
28 March 2026
Excellent professional service. Kept well informed every step of the way.
27 March 2026
The staff were friendly and professional.
24 March 2026
My car does low mileage so I don't need much servicing. It is possible to know exactly what needs doing so that is very efficient.
24 March 2026
Excellent service, completed quickly and without fuss. Bill explained and was good value for money.
24 March 2026
Great service and Neil Hamilton was excellent throughout the process.
24 March 2026
Neil gave good advice, was very helpful and kept me updated on the progress of there investigation to the fault on my car.
24 March 2026
Good Service
22 March 2026
Comfortable place to wait whilst tyre being replaced. Car was washed (outside only) too. Friendly staff, kept me updated.
FIND Sytner High Wycombe.
Address
- 575-647 London Road, High Wycombe, HP11 1EZ
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 200
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01494 455 200
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
09 June 2026
The whole process from start to finish was streamline.