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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
216 ratings and 169 comments received in the last 90 days.
07 January 2026
Zubin was beyond excellent, My mum and I felt extremely welcome and happy when visiting Sytner Wyc. Everything was explained in detail and any concerns we had were answered promptly. Drinks were provided which added to the already great hospitality
01 January 2026
Zubin made the whole experience seemless.
30 December 2025
Zubin listened to our wish list. Arrange the test drive of two cars and then pushed for the best price possible for our part exchange. It wasn't high pressure and we appreciated his advice and guidance on settling for the car we went for.
30 December 2025
Out of all my BMW/Mini purchases Warren delivered 110%
27 December 2025
Well presented Car taken to explain features.
26 December 2025
Perfect all round service from Zubin and the team
17 December 2025
The whole process was dealt with in a friendly and professional manner
05 December 2025
Cherine was friendly and professional throughout, took us through the various options and nothing was too much trouble. Excellent communication throughout the process.
04 December 2025
Open and transparent communication around the product specification and delivery process was punctual and professional.
03 December 2025
Zubin was extremely professional and made me feel at ease. Nothing was too much trouble. I would not hesitate to come back to Sytner in High Wycombe.
03 December 2025
Warren was outstanding. Darren was also very empathetic and helpful.
01 December 2025
I am completely satisfied 10/10. The purchase and delivery experience was seamless, well organised, and stress-free. Everything was clearly explained, the communication was excellent, and I felt supported throughout. Zubin, in particular, was great.
29 November 2025
All info given
27 November 2025
Warren is knowledgable and patient, taking time to really understand more about my requirements and helped me to work out what i really wanted. Warren then found me the perfect vehicle which i wouldn't have been able to do without his help.
26 November 2025
warren at sales mini was very thorough with all the paperwork and functions of the car
26 November 2025
Looked after us very well
19 November 2025
Zubin was excellent, open and direct, enabling us to agree quickly.
15 November 2025
All very smooth
05 November 2025
The department is light and airy and a comfortable setting in which to discuss the business of buying a new car. We were kept informed of the process by Zuben and any hiccups were ironed out.
04 November 2025
Ashley from High Wycombe, Sytner, kept in close contact up to the delivery and gave prompt answers to any questions and spent a lot of time with me setting up features and explaining features in my mini.
01 November 2025
Warren was brilliant.
29 October 2025
Easy to explore options + decide on purchase. Only -ve ,organising the initial test drive - we used the on line enquiry form and did not hear anything back. We contacted Sutner directly they quickly setup test drive.
23 October 2025
Ashley was amazing. Both Ashley and Clayton were responsive and helpful to my queries. Helped me find a great car
15 January 2026
Fantastic service from Neil, welcoming and friendly, kept me updated throughout the day.
15 January 2026
Kate was very helpful, had a few issues with parts but Kate keep me informed every step. She was friendly and easy to deal with. Great help
14 January 2026
Neil was very helpful from outset and kept me updated
14 January 2026
Always great service
14 January 2026
Very smooth from booking via the app to greeting on arrival and work completed within scheduled 90 minute booking.
13 January 2026
Great personal service, as always, from Neil Hamilton.
13 January 2026
All done quickly and efficiently
12 January 2026
A day after the service, I opened my bonnet and was disappointed to note that the engine compartment was not cleaned, yet the car was immaculate inside and outside
12 January 2026
You are completely satisfied from the moment you arrive at Sytner Mini until you depart because you are aware that everyone has the requisite skills and that every interaction prioritizes civility and customer service.
12 January 2026
Friendly, knowledgeable and very helpful.
12 January 2026
Great service by Neil and the team at Sytner
12 January 2026
Neil is outstanding - he always goes above and beyond. On time and clear communication too
12 January 2026
Because they are very knowledgeable what they're doing and very friendly staff it makes everything go smooth
11 January 2026
Everything went like clockwork despite the appalling weather, staff very pleasant and helpful.
10 January 2026
Neil at mini services was FANTASTIC. Incredibly helpful, sympathetic and professional.
10 January 2026
Neil is also helpful and keeps you updated on progress during your vist
10 January 2026
Bang on time. Very efficient and courteous service. Useful advice on linking phone to car.
10 January 2026
Everyone is very helpful and keep you informed
08 January 2026
Excellent customer service and thorough explanation of work done.
07 January 2026
Took over an hour longer than it should. No updates. No offer of any refreshments in the two and a half hours I was there. Rude member of staff.
05 January 2026
A happy welcome at 8am after the christmas break! Very pleasant and very friendly. Superb service
03 January 2026
I waited on the premises for 2.5 hours but I had my own desk so I could use my laptop. There was some snacks, hot drinks and water for free. The person I was dealing with was super friendly and very helpful.
03 January 2026
Neil very helpful in looking after me during the visitl
30 December 2025
Job done quickly
29 December 2025
All very easy and everything explained
29 December 2025
I received outstanding support from the time I shared concerns about my mini through to the time the work was completed. I could not have asked for more.
28 December 2025
Easy to book and the service staff were really helpful.
28 December 2025
No issues
28 December 2025
Quick, professional and friendly
28 December 2025
Good
23 December 2025
Professional, informative and helpful.
23 December 2025
I was kept informed all day. Due to it being a recall and under warranty I was given an Uber to and from the garage rather than me having to get a taxi
23 December 2025
They honestly couldn't do enough to help and resolved issues quickly.
23 December 2025
Hard to fault it
23 December 2025
Friendly, helpful, courteous and kept well informed throughout
22 December 2025
Again, Neil Hamilton is a real asset to this team. Quick and helpful responses, always knew what he was talking about.
22 December 2025
Great service experience.
22 December 2025
Good
21 December 2025
Quick, friendly and efficient.
21 December 2025
They quickly diagnosed the fault.
18 December 2025
Booked in easily and as said before staff excellent.
18 December 2025
All staff helpful and efficient
18 December 2025
No hassle and my car was collected and returned by a very nice man
17 December 2025
We also have an Aston Martin and a Porsche. I can honestly say the customer experience facilitated by Neil is second to none. Porsche comes a fairly close second. It is a major factor in my loyalty to the Mini brand.
17 December 2025
Kate is fantastic. I have been dealing with her for many years and have always found her to be extremely helpful and professional. She's a real asset to your business and I hope she's rewarded as such.
17 December 2025
Quick service time and helpful staff. Kindly washed and vacuumed car.
16 December 2025
Love the car wash and vacuum on top of the MOT.
16 December 2025
Clear communication about what would be happening during the MOT.
15 December 2025
Exactly the same answer very friendly and efficient
15 December 2025
The staff as always are friendly and efficient and the service provided excellent.
15 December 2025
Car was serviced and MOT satisfactory
15 December 2025
Good communication, quick turnaround, professional people
15 December 2025
Always friendly, polite and efficient
13 December 2025
I feel as though I have a new car!!
13 December 2025
Kate was very helpful and quickly organised a courtesy car and kept me updated on progress
12 December 2025
Service was excellent
12 December 2025
Kept informed as it was a major job. Videos were sent showing what was happening
11 December 2025
The quote over the phone by the service department was given as they could see everything required electronically. I subsequently removed the need for an MOT. I then signed the agreed price of £550 to be told on arrival the price was £629.
09 December 2025
So efficient and friendly. You are treated as an individual valued customer which is very much appreciated. Neil went above and beyond making me feel very welcome as I stayed while the service was being carried out and worked from the centre.
08 December 2025
The whole service experience is easy and well communicated from the point of booking to completion
07 December 2025
Outstanding service team, in particular Neil Hamilton. Neil is super efficient, considerate and courteous. He takes care of you from start to finish of the service process. Excellent.
07 December 2025
Again every thing went well
07 December 2025
Updates on vehicle condition, car cleaned and pleasant service
06 December 2025
Staff are very helpful and knowledgeable. Service Manager ensured I got hone OK and was able to return to pick my car up. The work appears to be done to a high standard and on time. The car was very clean when it was returned to me.
04 December 2025
The team were attentive, efficient and helpful.
04 December 2025
Following my brake service, I was told that my car needed some additional work doing and a quote for the work would be emailed to me later that day. That was on 20 November and despite me phoning to chase I have still not received anything.
03 December 2025
Excellent
02 December 2025
warren was great
02 December 2025
Kept informed
02 December 2025
As above
02 December 2025
Excellent service
01 December 2025
Always had good service from Sytner High Wycombe From Neil & Kate
01 December 2025
Great service, very customer focused.
01 December 2025
Satisfied
30 November 2025
As above
30 November 2025
Neil very helpful as usual
29 November 2025
Great, straightforward service. I booked my car in for an MOT and a couple of hours later it had passed and was returned looking spotless after a complimentary wash
29 November 2025
Good communication, flexibility when I had to move a date and general friendliness.
29 November 2025
Went above and beyond when I asked for some help with turning off the TA on my mini and the lovely lady also set up the disco light feature in my car!
28 November 2025
Good staff, sorted my issues
27 November 2025
Neil was great very helpful and informative worked quickly and efficiently
27 November 2025
Very professional friendly staff.
26 November 2025
Neil was brilliant in looking after my car and over and beyond line of duty
26 November 2025
I think the service was ok I wasn't updated or anything but the car seems to be ok
26 November 2025
Very clear pricing and procedure. Kept me very well informed throughout
26 November 2025
Booking was easy, excellent reminders and updates, Kate was ready on arrival super friendly and explained all options.
26 November 2025
Car was cleaned. On time. Great service
26 November 2025
Outstanding service. Friendly and professional
25 November 2025
I was looked after very well. I was kept informed as to what was happening with my car and it was returned to me clean.
25 November 2025
my car was dealt with very promptly and professionally
25 November 2025
Great
25 November 2025
Easy to order item on the phone and fitted for me when I picked it up.
24 November 2025
All went very smoothly
24 November 2025
Car was dealt with efficiently and there were no faults to report
24 November 2025
Great staff and great contact
24 November 2025
Very helpful staff.
24 November 2025
Problem (hopefully) sorted in super quick time. Transport provided to/from. Always a pleasure to chat with Kate and Neil.
23 November 2025
Booked in with ease by phoning Syntner High Wycombe direct and speaking to Neil. All work carried out satisfactory within agreed time.
22 November 2025
Free coffee and place to do work calls
22 November 2025
Great customer service
22 November 2025
Everything went smoothly
22 November 2025
Neil Hamilton was very helpful and welcoming, he explained the process very well
20 November 2025
Great service from front of house and the technician
18 November 2025
Top job
18 November 2025
Neil Hamilton is very welcoming and ensures I'm well looked after.
18 November 2025
It feels like a new car again.
17 November 2025
The whole process was smooth
17 November 2025
Easy to book, able to wait while service being done, warm and comfortable waiting area with drinks and toilet. Very helpful, friendly staff.
17 November 2025
No problems at all
16 November 2025
Great service from Neil
16 November 2025
Gave details of what was done to the vehicle and other things to pay attention to in the meantime.
16 November 2025
I bought my 2015 cooper s from sytner select swindon and did my own check on the antifreeze only to find it weak, so I booked it into high Wycombe as I live near by. They did a full service and found my brake cable was in a terrible condition.
16 November 2025
Friendly, great communication and professional.
15 November 2025
As always a great experience!
15 November 2025
Excellent always go the extra mile
15 November 2025
Great service from Kate. The cost of my service was unfortunately much more than expected as I needed new brake pads etc.
13 November 2025
Outstanding service
12 November 2025
Always very communicative
11 November 2025
Neil was super helpful. Got everything sorted whilst I was at work and even sorted me a lift there and back. Top service
10 November 2025
Friendly and helpful customer service, and the digital piece (updates, videos etc) add to the experience
10 November 2025
Neil Hamilton was extremely friendly and helpful. He kept me updated throughout the day on how the service was going. The car was returned to me washed and cleaned inside. I would definitely recommend my friends visiting Neil Hamilton at Wycombe
10 November 2025
Kate, the young lady who dealt with us was very courteous and professional
09 November 2025
I want to extend a huge thank you to Neil and Kate for resolving the charging issue with my Mini. They went above and beyond with their service and commitment to solve a difficult problem, providing exceptional service.
08 November 2025
Professional service with thorough explanation of what needed to be done to my car and no surprise uplift to the quote I was given for the work that was carried out . Very friendly , pleasant staff .
08 November 2025
See above
05 November 2025
The service is dreadful.
05 November 2025
As expected
04 November 2025
online booking nightmare, 8 emails back forth, then phone call to High Wycombe to check date time (8.30am) again and again as the email reminder came though with the later time. evening B4 Neil called at 6.50 to ask could I be earlier than 3.30pm!
04 November 2025
I have bought 2 cars through sytner high wycombe & have had numerous services & both the service & sales team are a credit to the company, Ashley in sales & Neil in servicing & most recently Clayton in finance are consistently helpful & friendly.
03 November 2025
Such helpful and polite staff. Kept me updated and looked after me in the showroom while waiting.
03 November 2025
Very satisfied sue to the expertise of the staff.
02 November 2025
Friendly and helpful
02 November 2025
Ashley and Clayton were exceptional! Fantastic customer service
01 November 2025
Great love the videos to explain what's happened
31 October 2025
Neil is great. Very friendly and approachable.
30 October 2025
All good.
30 October 2025
I was happy with the actual service. However, an extra which I was offered and paid for - an in car air freshener- was not fitted and just dumped in its box in the footwell.
28 October 2025
Easy to book online. Straightforward on day.
28 October 2025
Service on time & car cleaned. Good work environment to be able to work while waiting & good facilties.
28 October 2025
Very satisfied - service team quick to call with what was needed and still turned round in spite additional work needing doing.
28 October 2025
See above.
26 October 2025
All staff are welcoming polite and nothing is too much trouble. As a women it is great to be well looked after
26 October 2025
Because I was!
26 October 2025
I have always found the Staff very friendly, polite and helpful. Quick and easy booking the car in.
23 October 2025
1. Car went in for problem with tyre pressure sensors. They still don't read correctly. 2. B pillar squeak not traced, been worked on before, but it squeaked all the way home. 3. Passenger side squeak fixed. Emailed dealership, no response.
FIND Sytner High Wycombe.
Address
- 575-647 London Road, High Wycombe, HP11 1EZ
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 200
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01494 455 200
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
12 January 2026
Great service, good range of cars to choose from. I received regular updates and my vehicle was delivered sooner than expected.