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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
185 ratings and 149 comments received in the last 90 days.
05 May 2026
Jamal was very helpful, considerate and professional at all times
04 May 2026
Excellent customer service
01 May 2026
Very happy with service provided by Zubin
28 April 2026
Warren was really helpful from the moment we met him and made the whole experience easy and pleasurable.
27 April 2026
friendly knowledgeable service, very satisfied, would definitely use again.
21 April 2026
I'm a loyal returning customer. There was an issue with not being able to proceed the order with £500 discount due to a spec change (wheels). This was frustrating but I understand is down to Mini and not the people I was dealing with.
17 April 2026
Amazing service Zubin was very professional and very helpful
04 April 2026
The team were very friendly & supportive during my enquiries and then purchase
03 April 2026
Great service
01 April 2026
Cherine was informative, polite and professional
29 March 2026
On time, to spec, no issues, polite service
27 March 2026
Started off well, then didn't receive any updates unless I emailed then the week the car was delivered the salesman was changed to Zubin Sayed who sold me my previous mini and the service was excellent
26 March 2026
Your dealership were helpful. But your on line order system is dreadful. I ordered my mini on 8th December, and up to 17th March it was still showing as only step 1 of 6 in your order process - even when the car had been delivered on 13th March!
25 March 2026
The service from warren cathcart was truly exceptional Thank you for all of your help!
24 March 2026
professional and knowledgeable team
24 March 2026
This was the second time choosing a car, and Zubin helped us on both occasions. Even after a few years, he remembered us and was super helpful in making sure we chose the right option for us.
24 March 2026
Zubin looked after us brilliantly ...he was enthusiastic and efficient and explained everything very clearly.
24 March 2026
Undivided attention from Cherine Wallace and her manager (Darren Mutu Krisna)
13 March 2026
Got great customer service . Quick and easy purchase. Salesman very knowledgable
11 March 2026
Very helpful salesman. Ease of purchase and part exchange of previous Mini
10 March 2026
Very friendly customer service, purchasing process was very efficient and stress free
10 March 2026
Warren has been very helpful and supportive throughout the process
09 March 2026
Warren was very helpful throughout my purchase
06 March 2026
I like the sales lady she listened to what i wanted from a new car and showed me all the options available She was happy to walk around the back car park showing me different wheels and colours that werent in the show room so i could find my colour
05 March 2026
Cherine the sales advisor was very helpful and I would be happy to buy another car from her in the future.
26 February 2026
Warren was so easy to deal with.
24 February 2026
Extremely polite and helpful??
18 February 2026
Ashley has been wonderfully helpful for a long time with helping me organise the return of the old mini and purchasing the new one.
07 May 2026
I dealt with Kate at High Wycombe Mini and she was very pleasant and informative about my car bits.
06 May 2026
Neil continues to be exceptionally committed and helpful. I look forward to my visits every time
06 May 2026
Friendly and responsive service
06 May 2026
Neil as usual was very helpful. And did what i asked him to do Thanks Neil
06 May 2026
Everyone was polite, friendly, courteous and that made me feel welcome.
06 May 2026
Really great service from start to finish.
03 May 2026
Phil as usual was very personable, efficient and professional. Excellent customer service.
02 May 2026
Friendly staff
02 May 2026
Good work but slow.for a sit and wait appointment.
02 May 2026
Greeted very nicely, kept informed throughout! I loved getting the video. Pricing clear. Flexible with timings for drop off and pick up. Kate and Neil are amazing!
01 May 2026
Just good friendly visit as always
29 April 2026
ALL OPTIONS AND PRICING CLEARLY EXPLAINED. COMFORTABLE WAITING AREA WITH REFRESHMENTS AVAILABLE IF NEEDED CARE RETURNED CLEANED AND VACUUMED AFTER SERVICE
29 April 2026
Everything perfectly done on schedule. Good to feel well looked after and confident in the work done on my Mini. Special thanks to Neil Hamilton for ensuring that a service at Sytner High Wycombe is a very positive experience.
28 April 2026
Friendly and great communication
28 April 2026
Friendly, informative and helpful member of staff.
28 April 2026
Excellent service received .. professional and welcoming .. i talked through the reoccurring fault on my car and Neil was able to offer sound and practical advice.
28 April 2026
Excellent service, great customer care, car running well post service. Quite surprised by high cost through
27 April 2026
Professional service.
26 April 2026
Neil and the whole team were really helpful in fixing the issues I had with my car and went above and beyond with the service they provided. I am very satisfied with the experience I received and my car is working perfectly now thanks to them.
23 April 2026
Very professional and friendly.Neil on the service desk kept us informed all the way through
23 April 2026
Great service and solved our squeky window
22 April 2026
Kate provided excellent information and updates, and solved my CarPlay issue.
22 April 2026
Polite, ready for me on arrival, informative and thorough
21 April 2026
Mini service advisor. I have already completed this servay once already
21 April 2026
Because the service manager Neil Hamilton is always so helpful.
21 April 2026
From checking in to handing the car back service was smooth and courteous. I had chosen to wait while the work was done on my car and the facilities were comfortable with good refreshments available.
21 April 2026
Exemplary help and service from first contact to completion of work
20 April 2026
Neil was excellent in the service provided, offering solutions and keeping me informed of any updates.
20 April 2026
Kept informed as to work in progress. Additional work under warranty done as another defect spotted by technician
20 April 2026
Very happy with service provided
19 April 2026
Overall, I was satisfied with the experience, though there were unexpected extra costs after booking. The coffee machine lacked large cups, meaning my hot drink spilt on my hands and check-in felt unfriendly until the survey was mentioned at the end.
19 April 2026
Neil Hamilton kept me well informed and made sure I was comfortable while I waited for the service to be completed. I'm due for a hip replacement and have a painful mobility problem, Neil went out of his way to look after me during my visit.
18 April 2026
All fine
17 April 2026
Just great service!!
16 April 2026
All ok apart from the staff taking cash from my car
16 April 2026
Great service and communication from the service reception
15 April 2026
Great experience as always at Mini. Kate in particular was exceptional, so helpful and professional I can't praise her enough, make sure you keep hold of her.
15 April 2026
Great service and efficient
15 April 2026
Quick turnaround only MOT but still very good
15 April 2026
Great service team. Very friendly, accommodating and car looked brand new when I picked it up.
13 April 2026
Efficient, friendly and communicated well.
12 April 2026
The entire experience, from booking the MOT check on the app, meeting the staff to attend the scheduled service, to picking up the car after a speedy check, was great, thanks so much!
11 April 2026
Excellent communication from Neil Hamilton
10 April 2026
Neil, as per usual, is brilliant.
10 April 2026
Everything was completed in a timely manner with great customer service in my opinion.
09 April 2026
Always top notch service from the team
09 April 2026
Terrible service booking process. Complicated customer journey involving web site, WhatsApp and confirmation by SMS. WhatsApp exchange took over 48 hours to finalise booking due to unresponsiveness. Customer service on site was excellent though.
07 April 2026
Great team doing a great job.
06 April 2026
Prompt, friendly and efficient
05 April 2026
Excellent service with great communication as usual.
05 April 2026
Great customer service.
05 April 2026
Great service from start to finish, brilliant communication, knowledge and nothing was too much. Cherine was brilliant
04 April 2026
Everyone was helpful
03 April 2026
Very satisfied, Neil was very helpful and attentive as alway
01 April 2026
It was great, I felt well looked after whilst I worked there when my car was being serviced.
01 April 2026
The service was efficient and on time. It was a waiting appointment and refreshments were available. I have scored 4 not 5 stars as I was asked to give a 10 rating in the survey ( not the first time).
31 March 2026
After a real challenge with using your phone and WhatsApp system (seriously bad consumer experience) then having to drive to the show room ?? Neil was great and sorted out the service no problem.
30 March 2026
Quick and reliale
30 March 2026
Efficient service from start to finish
30 March 2026
Always good service
30 March 2026
Prompt, friendly and professional service from Neil Hamilton as usual.
29 March 2026
Neil Hamilton in Customer Service ( and Carl in repairs) were both extremely helpful and courteous - both going the"extra mile" to explain the implications and remedies following the service &MOT
28 March 2026
I'm satisfied
28 March 2026
Excellent professional service. Kept well informed every step of the way.
27 March 2026
The staff were friendly and professional.
24 March 2026
Great service and Neil Hamilton was excellent throughout the process.
24 March 2026
Neil gave good advice, was very helpful and kept me updated on the progress of there investigation to the fault on my car.
24 March 2026
My car does low mileage so I don't need much servicing. It is possible to know exactly what needs doing so that is very efficient.
24 March 2026
Good Service
24 March 2026
Excellent service, completed quickly and without fuss. Bill explained and was good value for money.
22 March 2026
Comfortable place to wait whilst tyre being replaced. Car was washed (outside only) too. Friendly staff, kept me updated.
16 March 2026
Sales reps were extremely helpful and had answers for any questions I had. Really friendly service.
16 March 2026
The service department, Neil hamilton was my main contact, were friendly and informative and kept me informed of the progress of my car
16 March 2026
Good service + valet - pricing could have been clearer ahead of booking
16 March 2026
Great service from Neil
16 March 2026
Neil Hamilton... always cooperative and very pleasant to deal with
16 March 2026
Professional, efficient service from start to finish
16 March 2026
Kept me informed of what was required during service/mot
15 March 2026
Very helpful and efficient service.
15 March 2026
Very professional service,excellent communication and personalised delivery.
15 March 2026
Once I got to speak to a real person, Neil & HW service centre were excellent. Not greatly impressed with your AI 'help'
13 March 2026
Neil is a superstar, he is very knowledgeable and despite a difficult situation with my car , he was able to explain it to me in a way that I understood the necessary repairs
11 March 2026
Good service communication
11 March 2026
Good service
10 March 2026
Professional, and receptive to any concerns, open and transparent.
09 March 2026
I was completely satisfied with the service I received at Sytner High Wycombe and felt very well looked after by my Service Advisor Neil Hamilton.
08 March 2026
Kate was a great help many thanks to her she's a credit to your company
08 March 2026
Staff go above and beyond to be helpful - Neil the service manager is always cheerful and he ensures you are happy with what's happening. I bumped into the sales person who sold me both my minis, he remembered me and approached me to catch up.
07 March 2026
Neil was expecting me, car went straight in for tracking. Sales staff were helpful whilst I waited for the tracking to be done. Good all round customer service.
07 March 2026
Neil was great in sorting out the car and looking after us throughout the process
03 March 2026
Kate and Neil are as always so helpful - my Customer experience with these lovely people always will keep me with mini Sytner.
03 March 2026
Too many calls and texts as reminders, became annoying. Cost of service is very expensive compared to independent garages
02 March 2026
Very good level of customer care
01 March 2026
Prompt snd reliable
01 March 2026
Kept informed and by very nice service person, Kate
28 February 2026
There was a front brake pads issue undiagnosed and not rectified at the main service. So had to take the car in for a follow up service. It was then fixed to my satisfaction.
28 February 2026
Great friendly service
28 February 2026
Neil and all staff super friendly
26 February 2026
Excellent personal service on check in and updated during service Clear information and advice.
25 February 2026
Both Neil Hamilton on the service desk and Ashley Lewis in sales are exceptional. Great customer service, clear information regarding costs and options
25 February 2026
Flexible and quick service
24 February 2026
Very friendly staff .good parking . Service complete in 1 1/2 hours .
24 February 2026
friendly,helpful and prompt service
23 February 2026
Always extremely happy with the service Mini high wycombe provides
23 February 2026
Absolutely superb customer service from start to finish
23 February 2026
Service carried out on time.
23 February 2026
Excellent service Neil Hamilton very knowledgeable and helpful very friendly & patient answering all my questions
21 February 2026
Neil Hamilton service manager at High Wycombe did a great job and we're completely satisfied
21 February 2026
Neil, made the whole process very easy from making the booking, collection and delivery of my car within the time I asked for
19 February 2026
Excellent as usual Neil Hamilton dealt with service booking and all handled very well and professionally
18 February 2026
Still have issues with BMW car eye which was not resolved
18 February 2026
Easy booking procedure & great comms with service agent (Neil) assigned to my car. Neil Kept me updated & informed of the progress of my car. Efficient & professional in delivering his role.
18 February 2026
Great service from Neil as always.
17 February 2026
Neil takes care of me and my visit is trouble free.
17 February 2026
Excellent service & communication. As always
17 February 2026
Service was excellent, as always. Neil Hamilton was exceptional
17 February 2026
excellent customer service.
16 February 2026
Aside from the issue being resolved - one of the main aspects of customer service is updates and I was informed daily of the status. Thank you Ellie.
16 February 2026
No problems
16 February 2026
You guys did an amazing job and gave back the car so clean
FIND Sytner High Wycombe.
Address
- 575-647 London Road, High Wycombe, HP11 1EZ
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 200
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01494 455 200
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
06 May 2026
Excellent support in understanding the different models, the options within each model and the financing options.