About Your Local MINI Retailer | Sytner High Wycombe

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

246 ratings and 201 comments received in the last 90 days.

28 September 2026

Very friendly and polite staff. The salesman kept me fully up to date at all times.

27 September 2026

Pretty much can be summed up in one word - Zubin. He was my go-to-person throughout the whole process from first walking into the showroom, to driving out of it in my new mini. He was fantastic - cannot commend him highly enough. A credit to BMW Mini

27 September 2026

Received all the necessary information at the time of purchase and had a great experience with all the staff.

26 September 2026

.Overall very smooth process

26 September 2026

Warren was very professional, helpful and friendly.

26 September 2026

I found the whole experience rather daunting as in the past my husband has bought all our cars. However Joel was a great help and very patient with my lack of knowledge.

25 September 2026

Very polite, friendly, knowledgeable- made to feel welcome and in good hands

24 September 2026

I couldn't be happier with my experience buying my new MINI. Cherine Wallace was absolutely fantastic from start to finish - so friendly, kind, patient and genuinely caring. She made everything feel easy, clear and exciting, and I felt truly looked a

22 September 2026

Cherine was amazing, she kept me in the loop and was always kind, friendly, and professional when reaching out.

22 September 2026

I was extremely satisfied with my experience with the Centre throughout the purchase and delivery of my new car. Cherine was exceptional from start to finish. She was professional, friendly, helpful, and kept me informed throughout the entire process

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18 September 2026

Zubin assisted me from day 1 in June until I collected my new MINI in September. Extremely thorough and helpful, along with his colleagues.

18 September 2026

Great customer service

17 September 2026

We were given Warren's full attention at all times, as well as Clayton's at the point at which he became involved. We always feel well looked-after at Sytner, High Wycombe.

16 September 2026

Cherine was very helpful and patient

16 September 2026

Excellent service from Warren Cathcart from start to end of process Were offered a very fair price on our PX vehicle and were kept fully informed at every stage.

15 September 2026

Great service from Warren, Clayton and Robyn

15 September 2026

Both Clayton and Cherine are super helpful and accommodating

14 September 2026

Would've been useful to have fully understood, that the deposit is required via cash, not on a credit card. Not being fully aware did cause some stress ensuring the money was transferred and available prior to collection of the vehicle.

13 September 2026

Professional but personable throughout

13 September 2026

I only popped in to look at colours. Warren Cathcart came out to see if I needed any help. His Zero pressure approach, gentle and patient answering my many questions was excellent. He 'read the room' really really well. Ended up buying on the spot.

13 September 2026

Everything was easily sorted knew what I wanted and the sales staff were so helpful

10 September 2026

This is my fourth JCW convertible from the same dealer. Although over the years I've dealt with several different people, all have been great.

18 August 2026

A very smooth experience provided by the team

09 August 2026

Great service from start to finish. Everyone was so helpful and knowledgeable. Shout out to Zubin who was fantastic.

04 August 2026

My 6th Mini and excellent service as always .

31 July 2026

Very professional and helpful service throughout

30 July 2026

Zubin does his job brilliantly

25 July 2026

Car was ready, final paperwork all explained and completed with ease Zubin was friendly and helpful explaining the controls

24 July 2026

Zubin Sayed is an excellent Mini Sales Executive. He has made the whole process seemless and it was a pleasure to come back and see he still works for you

19 July 2026

Great from start to finish

18 July 2026

Very helpful in helping me change cars and finance agreements.

16 July 2026

From First Walking into Showroom Staff were very helpful and knowledgeable always very polite .

12 July 2026

Such a helpful salesperson and receptionist as well. The whole experience was so easy and efficient.

11 July 2026

Excellent service from Zubin.

11 July 2026

Warren Cathcart was amazing at getting everything signed and sorted so promptly! He made the process so smooth and easy

11 July 2026

- Fantastic Service, as always. The team are quick, efficient and very friendly. This is my third car with the team.

10 July 2026

Zubin was superb throughout

06 July 2026

Good quality service - very helpful

03 July 2026

Zuben was on the ball with our needs and understood the reasons why we wanted to change the or car.

03 July 2026

Our sales consultant was extremely helpful

28 September 2026

All done quickly and eficiently

28 September 2026

Neil was outstanding.

27 September 2026

Neil was super welcoming and friendly, checked in with me when any changes occurred and was fantastic at working the pricing so the service was more affordable, thank you Neil!

27 September 2026

Completed efficiently

26 September 2026

All went smoothly

25 September 2026

Service carried out on time and talk with finance advisor answered questions about final payment.

24 September 2026

Super efficient, looked after very well!

24 September 2026

Overall service was good however when come to collect the car it was not washed or washed to a level as promised and had to be done again.

23 September 2026

Catherine was particularly helpful and efficient.

22 September 2026

Excellent experience, helpful, knowledgeable and friendly service manager, Neil Hamilton who kept me fully informed and provided me with great advice.

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22 September 2026

Just great service

22 September 2026

Efficient service

21 September 2026

The service is from your employees is just wonderful,

20 September 2026

Communication and service delivery were excellent with professionalism and efficiency

19 September 2026

Excellent service. Reception was freindly, the process was simple, efficient and quick.

19 September 2026

I had great support from the Wycombe Mini Team - particularly Rubin who was always helpful from the beginning up until I collected my car. Overall very satisfied with the service I received.

18 September 2026

Great servive as usual.

16 September 2026

Zubin at Sytner High Wycombe was so helpful withe the entire process of buying my new Cooper. Very helpful, professional and a genuinely nice guy. Thank you!

16 September 2026

They went the extra mile and sent a taxi to pick me up as I had issues at home.

15 September 2026

No issues at all. Friendly service

15 September 2026

Communication from Neil Hamilton was excellent regarding my appointment and made sure everything ran smoothly on my visit.

13 September 2026

Great customer service

12 September 2026

Excellent and personal service

12 September 2026

Lovely to receive such personal attention & advice

10 September 2026

There was a body trim part but it wasnt resolved as such as it seems it should go to the body shop which I was surprised at.

10 September 2026

Service fine and staff helpful and service details informative

09 September 2026

First class customer service from Neil Hamilton as always. Neil is extremely personable and friendly. He always goes beyond and above to be helpful nothing is ever too much trouble.

08 September 2026

I've been going to the mini garage for years and all get a good service

08 September 2026

Kept up to date at all times by using the tracker link to monitor progress of work.

07 September 2026

booking was completed swiftly, no issues, Neil Hamilton was efficient and attentive

06 September 2026

My name is spelt Symonds and your customer is my wife Mrs Symonds

06 September 2026

The staff was very help full and polite

05 September 2026

As usual exceptional service from Neil HAMILTON AT High Wycombe. We were kept updated at every step of the way.

04 September 2026

Prompt service. Four not five stars as 2 new tyres but alloys very dirty.

04 September 2026

Good service

04 September 2026

Good service, prompt and timely

04 September 2026

No problems. All very straightforward and very friendly service

04 September 2026

Very happy. I waited for my car to be serviced and MOt'd. Neil Hamilton was my service advisor and he was very helpful and kept me informed. Nice waiting area and nice to have choice of drinks .

03 September 2026

Kate was very helpful and communication was detailed throughout the service

02 September 2026

Always great customer service in my experience. Easy to book in, kept in the loop when the car will be ready to collect - all very straight-forward and stress-free.

02 September 2026

The team at the garage especially Noel were really helpful, thorough and quick to get things sorted!

01 September 2026

Really lovely service from Cherine . Very helpful . The only thing I don't like is your new telephone system !

31 August 2026

Clear explanation of what was needed or not and prompt pick up and return

31 August 2026

Excellent customer service from `Neil Hamilton!

31 August 2026

The system does not allow customers to speak with someone. You have to leave details to then receive contact back, which wasn't until the next day. I then received an incorrect service quotation. I also wasn't warned there's a charge for the loan car

30 August 2026

Great service from team

30 August 2026

Neil Hamilton ensured that all information was communicated clearly- he gave me timely updates - I trust Sytner to provide the highest service as a result of his individual approach.

30 August 2026

The young women at both receptions made me feel very welcomed and I felt valued as a customer. My gratitude to them.

30 August 2026

Great customer service, efficient, thorough, and professional. Very pleased with the service.

29 August 2026

Excellent service

27 August 2026

Excellent service from booking in to fitting parts, complimentary clean, service report -up to nominal high standards throughout

25 August 2026

Although there was a problem with the equipment I was kept informed and the MOT was carried out as expected

25 August 2026

I was upsold work on the service of £1500, only for the issue to remain. I then called 5 times to speak to Kate, was promised a call back every single time and yet no call back. Given she asked me directly for 5 stars on this it's a joke.

25 August 2026

Great service

25 August 2026

Team are always helpful

25 August 2026

My Mini was dealt with efficiently and was ready and shining for me

24 August 2026

My car was collected on time and brought back clean and sparkling

23 August 2026

Quick + Easy

23 August 2026

Always get good service

23 August 2026

Great customer service, carried out the repair to get my car back on the road within the estimated time. I would definitely recommend Sytner to family and friends.

22 August 2026

Kate Restall always goes above and beyond to accommodate our requests. Team do an excellent job.

22 August 2026

Easy booking, well informed and friendly staff.

22 August 2026

Process was very efficient from start to finish.

22 August 2026

Good service thank you. Much better now the mini service desks are not inside the BMW reception.

21 August 2026

Had a very long wait. Car not started work on for sometime after my arrival

19 August 2026

The experience was absolutely brilliant Zubin helped us choose the best vehicle for our needs and his customer service was spot on. Nothing was too difficult or complicated in order to give us the support we needed. I am delighted with my new mini!!

18 August 2026

Friendly helpful work completed on time.

18 August 2026

Neil was extremely helpful, prompt and clear.

18 August 2026

Neil Hamilton is always super friendly and helpful. He gave me regular updates on the progress of my service and is a credit to BMW / Mini.

17 August 2026

The staff were friendly, helpful and keep me informed as to what was going on.

17 August 2026

The small issue I had was resolved

17 August 2026

Neil is always courteous, friendly and kept me up to date. Service was conducted in the time I was told and happy to get the video.

17 August 2026

Staff were friendly and helpful

17 August 2026

The filter required in the original service was discovered out of stock at the time the service was being carried out. Once filter was in stock, they arranged collection and delivery of car as promised, all very smooth and stress free.

16 August 2026

Still waiting for an answer to a query I made on Friday

15 August 2026

Very easy end to end

14 August 2026

Yes

14 August 2026

Wonderful service as usual

13 August 2026

See comment below.

12 August 2026

Because we asked for it not to be valeted both on line & verbally & it was & we were charged for it!

12 August 2026

Excellent service. Communication excellent throughout. Kate in the services dept. was fabulous.

12 August 2026

Good service, done quickly and kept me informed. Told me what I did not need based on the car.

11 August 2026

Quick and easy check in. Service was carried out quickly too.

11 August 2026

Friendly, efficient staff. Good updates during service. Kept to time while I waited. Pleasant place to waite

11 August 2026

Really great service!

10 August 2026

Excellent service

10 August 2026

Everything went fine

09 August 2026

Good communication, friendly staff, easy process from booking to collection.

08 August 2026

Catherine was great. Attentive and very helpful.

08 August 2026

Kate is helpful, efficient and nothing is too much trouble

08 August 2026

Always good service and kept up to date with progress

08 August 2026

Kind & helpful staff who made sure I was comfortable during the wait & kept up to date with progress.

06 August 2026

Staff were very helpful & works were completed promptly

04 August 2026

Excellent customer service

04 August 2026

Brilliant service, Kate was friendly and professional

03 August 2026

Everyone was helpful and kept me up to date. I particularly like the health check videos showing what the issues are etc. that gives me reassurance that the work is needed and why.

03 August 2026

Efficient, helpful and friendly. Catherine was great.

03 August 2026

Everything was explained clearly and my queries were answered. Neil Hamilton has been looking after my Mini for years. It's almost like the family doctor, knows the cars history and listens to what you say. Excellent service as always

03 August 2026

After my car being booked in I heard nothing all day. I called them the following day, only to be told it still hadn't been looked at.Resulting in 2 without my car. I had no video health check done and honestly believe no one looked at my vehicle.

02 August 2026

It was easy process, check up

02 August 2026

Really friendly and professional service.

02 August 2026

Warm welcome from Katherine, completely transparent in what the service would entail, cost and timescale

01 August 2026

I'm really disappointed with the servicing. Every time I bring my car in I feel like there are additional issues with my brakes. Every time I bring it in some wear part needs replacing. I have only ever had it serviced at Sytner

01 August 2026

Great customer service, very friendly and kept me informed throughout. The time estimate for the work was accurate.

01 August 2026

Everything went smoothly and car looked like new after valeting Very good welcome from service reception very helpful. Sorry can't remember her name on duty Mon 27 July Mini Service Reception. ? Kerry she was excellent!

31 July 2026

Always get good service whenever I goi in to Sytner High Wycombe. All the staff are always polite and helpful . Refreshments are available while l wait

30 July 2026

Friendly, helpful and informative.

29 July 2026

Did my service on time - returned it in mint condition cleaned avd valeted

29 July 2026

Another thorough service MOT by Mini garage at synter high wycome, staff always pleasant personable and my car all sorted love the complimentary car clean. Thank you

29 July 2026

Neil was charming and extremely professional. The video survey excellent. The valet sservice a little bit lacking. However, I have a few queries about the mini I bought and bits that are missing and have heard nothing so far. Slightly disappointing.

28 July 2026

Could not be more satisfied

28 July 2026

On this occasion my car was returned without the fault to my air conditioning being repaired so I have had to book it back in for the end of this week which is very inconvenient.

27 July 2026

Very easy process

27 July 2026

Excellent service. Helpful, pragmatic, professional, punctual, thorough and easy to deal with.

26 July 2026

Great service as usual

25 July 2026

Kate at mini service was most helpful, but there was some confusion over the hire car.

25 July 2026

Excellent service. Kept me updated

25 July 2026

My wife was treated to outstanding curtesy by Neil

23 July 2026

Customer service was exceptional, overall service was extremely efficient. Neil, provides a service which in my opinion goes above and beyond what would normally be expected.

23 July 2026

I was dealt with in a very professional manner

23 July 2026

Helpful staff and efficient process

20 July 2026

From booking my car in for a service to picking my car up, the staff were very polite and helpful

20 July 2026

Friendly & efficient service, clearly explained.

20 July 2026

a very good experience

20 July 2026

Very friendly personnel and immaculate centre

20 July 2026

Everything was done quickly and smoothly.

19 July 2026

Kept informed - was greeted by person friendly service and everything done in good order and car was returned nice and clean

18 July 2026

The service was excellent from startto finish

18 July 2026

Great all round service and communication

18 July 2026

MoT was carried promptly and completed within the time expected. Comfortable waiting area with refreshments and helpful service representative.

18 July 2026

Don't like the ability not to be able to call the centre direct. New process doesn't work well in my opinion. Still don't understand why I book something and then told I need something else. Really question the value now versus independent specialist

17 July 2026

Excellent communication and efficient service

15 July 2026

Neil is first class

15 July 2026

Efficient

15 July 2026

Everything was done efficiently

14 July 2026

Kate kept me informed during the whole process, and the car was repaired and returned ahead of schedule. Thank you Kate.

14 July 2026

Polite and professional and felt like my needs were being put first

14 July 2026

Check in was smooth, Neil actioned a change in time for pick up and he kept me informed

13 July 2026

Made welcome by Neil Hamilton who serviced the car..kept me informed at different points..video on health check etc..finished in a timely fashion

13 July 2026

Straightforward to book, service completed on time and kept informed throughout the process and as to future recommendations. All good.

13 July 2026

Efficient and professional. Neil was particularly helpful.

13 July 2026

I am always treated with great respect . Nothing is too much trouble , I sometimes do my understand how my car works and it is explained to me with great patience

13 July 2026

Greeted warmly on arrival. Was able to sit and wait in a comfortable environment. Service was carried out promptly and I was kept informed.

12 July 2026

Neil was superb from start to finish as usual.

12 July 2026

All ready done this survey

11 July 2026

Since I bought my first Mini from Sytner c. 2013 I have received consistently excellent customer service. This visit for MOT/brake fluid service was no exception. As ever, Neil provided friendly, efficient, first-rate customer service. Thank you!

10 July 2026

Excellent advice. Thorough, professional, pragmatic and punctual

10 July 2026

You always give great service

09 July 2026

Neil provided excellent customer service and was communicative throughout. He even checked a warranty claim for me.

09 July 2026

My car service was completed quickly and efficiently.

08 July 2026

Great service from start to finish. Thank you.

08 July 2026

Very professional service. Video prior to completing service is a good idea so that I could identify what essential work needed to be carried out and sort it. Prompting for add ons helped me to get air con working efficiently again. Happy!

07 July 2026

Had brake fluid service FOC as part of service plan

06 July 2026

Your service was greatly, effective and on time.

06 July 2026

I was told that I needed to replace the rear drivers side tyre but they couldn't replace. I was at Kwik Fit less that 12hrs later and they identified that the rear passenger also needed changing due to the chords physically sticking out of the tyre

05 July 2026

As friendly, helpful and efficient as ever. An excellent dealership on every occasion. I dealt with Neil this time, and he was exceptionally helpful and proactive. When I asked about advisories, he'd anticipated and had the quotes ready to go. Superb

05 July 2026

Having Neil as an advisor is always pleasant he actually understands the customer and the exact work that is required for the service and providing timely updates.

04 July 2026

Excellent service by the team - arranged at a convenient time for drop off and allowed a next day collection to suit me. Neil was friendly and very helpful - reminding me the Mini service was overdue as well as the break needing "sorting" .

04 July 2026

Easy to deal with the team at Wycombe, they're always helpful. Go out of their way to make the experience as easy as possible. They keep you up to date and informed throughout the process.