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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
218 ratings and 171 comments received in the last 90 days.
29 March 2026
On time, to spec, no issues, polite service
27 March 2026
Started off well, then didn't receive any updates unless I emailed then the week the car was delivered the salesman was changed to Zubin Sayed who sold me my previous mini and the service was excellent
26 March 2026
Your dealership were helpful. But your on line order system is dreadful. I ordered my mini on 8th December, and up to 17th March it was still showing as only step 1 of 6 in your order process - even when the car had been delivered on 13th March!
25 March 2026
The service from warren cathcart was truly exceptional Thank you for all of your help!
24 March 2026
professional and knowledgeable team
24 March 2026
This was the second time choosing a car, and Zubin helped us on both occasions. Even after a few years, he remembered us and was super helpful in making sure we chose the right option for us.
24 March 2026
Zubin looked after us brilliantly ...he was enthusiastic and efficient and explained everything very clearly.
24 March 2026
Undivided attention from Cherine Wallace and her manager (Darren Mutu Krisna)
13 March 2026
Got great customer service . Quick and easy purchase. Salesman very knowledgable
11 March 2026
Very helpful salesman. Ease of purchase and part exchange of previous Mini
10 March 2026
Warren has been very helpful and supportive throughout the process
10 March 2026
Very friendly customer service, purchasing process was very efficient and stress free
09 March 2026
Warren was very helpful throughout my purchase
06 March 2026
I like the sales lady she listened to what i wanted from a new car and showed me all the options available She was happy to walk around the back car park showing me different wheels and colours that werent in the show room so i could find my colour
05 March 2026
Cherine the sales advisor was very helpful and I would be happy to buy another car from her in the future.
26 February 2026
Warren was so easy to deal with.
24 February 2026
Extremely polite and helpful??
18 February 2026
Ashley has been wonderfully helpful for a long time with helping me organise the return of the old mini and purchasing the new one.
11 February 2026
Very helpful
10 February 2026
Warren was great. Professional, personable, warm - made me feel respected and valued as a customer.
10 February 2026
Ashley was very helpful and answered all my questions thoroughly.
04 February 2026
Professional, helpful and not pushy.
03 February 2026
Car is fantastic and jamal Hussain was a wonderful help to enable me to make the decision that this car was right for me ...well done
27 January 2026
Cherine was very helpful from start to finish of the purchase process
27 January 2026
The people I dealt with - Zubin and Clayton were superb. Friendly, helpful, knowledgeable. they made the whole experience interesting, fun, easy and enjoyable. Excellent service.
12 January 2026
Great service, good range of cars to choose from. I received regular updates and my vehicle was delivered sooner than expected.
01 April 2026
It was great, I felt well looked after whilst I worked there when my car was being serviced.
01 April 2026
The service was efficient and on time. It was a waiting appointment and refreshments were available. I have scored 4 not 5 stars as I was asked to give a 10 rating in the survey ( not the first time).
31 March 2026
After a real challenge with using your phone and WhatsApp system (seriously bad consumer experience) then having to drive to the show room ?? Neil was great and sorted out the service no problem.
30 March 2026
Quick and reliale
30 March 2026
Efficient service from start to finish
30 March 2026
Prompt, friendly and professional service from Neil Hamilton as usual.
30 March 2026
Always good service
29 March 2026
Neil Hamilton in Customer Service ( and Carl in repairs) were both extremely helpful and courteous - both going the"extra mile" to explain the implications and remedies following the service &MOT
28 March 2026
I'm satisfied
28 March 2026
Excellent professional service. Kept well informed every step of the way.
27 March 2026
The staff were friendly and professional.
24 March 2026
Good Service
24 March 2026
My car does low mileage so I don't need much servicing. It is possible to know exactly what needs doing so that is very efficient.
24 March 2026
Great service and Neil Hamilton was excellent throughout the process.
24 March 2026
Neil gave good advice, was very helpful and kept me updated on the progress of there investigation to the fault on my car.
24 March 2026
Excellent service, completed quickly and without fuss. Bill explained and was good value for money.
22 March 2026
Comfortable place to wait whilst tyre being replaced. Car was washed (outside only) too. Friendly staff, kept me updated.
16 March 2026
Sales reps were extremely helpful and had answers for any questions I had. Really friendly service.
16 March 2026
Good service + valet - pricing could have been clearer ahead of booking
16 March 2026
The service department, Neil hamilton was my main contact, were friendly and informative and kept me informed of the progress of my car
16 March 2026
Kept me informed of what was required during service/mot
16 March 2026
Professional, efficient service from start to finish
16 March 2026
Neil Hamilton... always cooperative and very pleasant to deal with
16 March 2026
Great service from Neil
15 March 2026
Very helpful and efficient service.
15 March 2026
Once I got to speak to a real person, Neil & HW service centre were excellent. Not greatly impressed with your AI 'help'
15 March 2026
Very professional service,excellent communication and personalised delivery.
13 March 2026
Neil is a superstar, he is very knowledgeable and despite a difficult situation with my car , he was able to explain it to me in a way that I understood the necessary repairs
11 March 2026
Good service communication
11 March 2026
Good service
10 March 2026
Professional, and receptive to any concerns, open and transparent.
09 March 2026
I was completely satisfied with the service I received at Sytner High Wycombe and felt very well looked after by my Service Advisor Neil Hamilton.
08 March 2026
Kate was a great help many thanks to her she's a credit to your company
08 March 2026
Staff go above and beyond to be helpful - Neil the service manager is always cheerful and he ensures you are happy with what's happening. I bumped into the sales person who sold me both my minis, he remembered me and approached me to catch up.
07 March 2026
Neil was expecting me, car went straight in for tracking. Sales staff were helpful whilst I waited for the tracking to be done. Good all round customer service.
07 March 2026
Neil was great in sorting out the car and looking after us throughout the process
03 March 2026
Kate and Neil are as always so helpful - my Customer experience with these lovely people always will keep me with mini Sytner.
03 March 2026
Too many calls and texts as reminders, became annoying. Cost of service is very expensive compared to independent garages
02 March 2026
Very good level of customer care
01 March 2026
Kept informed and by very nice service person, Kate
01 March 2026
Prompt snd reliable
28 February 2026
Great friendly service
28 February 2026
There was a front brake pads issue undiagnosed and not rectified at the main service. So had to take the car in for a follow up service. It was then fixed to my satisfaction.
28 February 2026
Neil and all staff super friendly
26 February 2026
Excellent personal service on check in and updated during service Clear information and advice.
25 February 2026
Both Neil Hamilton on the service desk and Ashley Lewis in sales are exceptional. Great customer service, clear information regarding costs and options
25 February 2026
Flexible and quick service
24 February 2026
Very friendly staff .good parking . Service complete in 1 1/2 hours .
24 February 2026
friendly,helpful and prompt service
23 February 2026
Always extremely happy with the service Mini high wycombe provides
23 February 2026
Absolutely superb customer service from start to finish
23 February 2026
Excellent service Neil Hamilton very knowledgeable and helpful very friendly & patient answering all my questions
23 February 2026
Service carried out on time.
21 February 2026
Neil Hamilton service manager at High Wycombe did a great job and we're completely satisfied
21 February 2026
Neil, made the whole process very easy from making the booking, collection and delivery of my car within the time I asked for
19 February 2026
Excellent as usual Neil Hamilton dealt with service booking and all handled very well and professionally
18 February 2026
Easy booking procedure & great comms with service agent (Neil) assigned to my car. Neil Kept me updated & informed of the progress of my car. Efficient & professional in delivering his role.
18 February 2026
Still have issues with BMW car eye which was not resolved
18 February 2026
Great service from Neil as always.
17 February 2026
Excellent service & communication. As always
17 February 2026
Service was excellent, as always. Neil Hamilton was exceptional
17 February 2026
Neil takes care of me and my visit is trouble free.
17 February 2026
excellent customer service.
16 February 2026
Aside from the issue being resolved - one of the main aspects of customer service is updates and I was informed daily of the status. Thank you Ellie.
16 February 2026
You guys did an amazing job and gave back the car so clean
16 February 2026
No problems
15 February 2026
Everything ran on time and the booking in guy (Paul i think) was extreamly helpful
14 February 2026
Excellent customer service. Great communication throughout.
14 February 2026
All very efficient and easy
14 February 2026
Very satisfied great customer service as always and swift
14 February 2026
Excellent service / assistance/ customer support from NEIL HAMILTON on the desk
13 February 2026
The whole centre was welcoming and friendly. All areas were clean and tidy and the staff were well presented.
12 February 2026
Good comms, good reception , worked whilst car was being attended to. Good walk thro over work and final invoice
12 February 2026
Kate was great.
10 February 2026
All was as it should be and comfortable surroundings whilst waiting.
09 February 2026
Can always rely on Sytner and always charming and helpful service.
08 February 2026
Prompt and efficient service
08 February 2026
service staff (Neil) always welcoming and friendly everything explained at checkin communication while work being done is 1st class have used this dealership for nearly 10 years service team always consistent, more can be said for the sales side
05 February 2026
Good service.
03 February 2026
No hassle!
03 February 2026
Efficient and knowledgeable. Much prefer going to the Mini reception rather than BMW. Get a more personal service at Mini where the advisor is there ready to welcome you.
03 February 2026
Excellent customer service
03 February 2026
Neil is amazing he has always looked after me and my Mini he is Sytner High Wycombe's best asset. He goes above and beyond to help. He is always helpful and honest on what needs to be done and clear on deadlines and potential costs in future.
03 February 2026
Listens, deals with query and keeps you informed. 1st class service
03 February 2026
Kate was very professional,friendly and very informative when my mini had to go into the service and parts department to have work done . I would highly recommend going to sytner High Wycombe .
03 February 2026
I am very happy with the service I get and Neil Hamilton has been very good to me over the years I have been there .
03 February 2026
Friendly efficient servicr
02 February 2026
Neil, emphasise self awareness, kindnessand embraces change to becoming a better person. ????
01 February 2026
Neil always goes above and beyond in being welcoming and giving assistance. No question is too much trouble, he is always cheerful and happy to see you. Great service!
31 January 2026
Neil was really helpful and polite - couldn't have asked for more
30 January 2026
Neil has been a great help regarding getting my Mini serviced!
30 January 2026
My appointment was booked at short notice.
29 January 2026
Neil was outstanding - brilliant service
27 January 2026
Helpful customer service from Neil
27 January 2026
Excellent service, courteous and informative at every stage
27 January 2026
Investigative work only - repair work still to be completed, so I will wait for this before awarding the full stars
27 January 2026
Neil at Sytner MINI High Wycombe kept me well informed throughout my MINI's evaluation and clearly explained the issues and next steps.
26 January 2026
Excellent service through out
26 January 2026
As efficient as always and comfortable waiting area where I could work.
26 January 2026
They were very efficient.
26 January 2026
Friendly efficient. Service chap always very helpful. Majority of times they arrange for Alan the driver to collect or drop me off. And this time Neil recommended Bump payment over 6 moths which is a great help
26 January 2026
Very smooth process, clear communication and delivery.
26 January 2026
Always the best service, no matter the reason for bringing the car in.
25 January 2026
Nice people, thorough investigation. Appreciated them cleaning the car. Didn't try to unnecessarily upsell
25 January 2026
When I finally spoke to Neil Hamilton it was great.. but the central office scenario was a nightmare
25 January 2026
It is not easy to call in to the service dept. It would be good if we could what's app or text or email
25 January 2026
Neil was incredibly helpful
24 January 2026
Kate is always a pleasure to deal with.
24 January 2026
Work was carried out quickly and car was ready ahead of scheduled time
24 January 2026
Swift service. Car Beautifully cleaned. Nice environment to work and good staff. Thank you
22 January 2026
Absolutely no problems
22 January 2026
Fully kept up to date with progress & lovely staff
22 January 2026
Neal was fantastic at check in and throughout the process
21 January 2026
The level of service by Neil was absolutely spot on. I couldn't ask for a better experience. He anticipated my questions and made the whole process smooth.
21 January 2026
Great service, polite and charming staff
20 January 2026
The service I receive is always exemplary. From booking to the welcome, updates and clear communication it's great. Where I live I could go to a number of mini garages for my service but I keep coming back to High Wycombe du to the service I receive.
20 January 2026
Not the best experience this time overall
20 January 2026
Comfortable waiting.area. Helpful & attentive staff.
19 January 2026
Excellent service and friendly help
19 January 2026
The whole experience was seamless. Booking in over the phone and service received at check in and out from Neil was excellent as usual.
19 January 2026
The service was efficient and the staff very helpful/pleasant. But I'm still flummoxed by a service cost of £1.3k for a 2 year old car. Without even a courtesy car. I buy new to avoid big unforeseen costs on upkeep, but that clearly no longer applies
19 January 2026
Welcoming. Polite. Kept me informed. I had a while you wait appointment.
18 January 2026
I was completely satisfied
18 January 2026
Neil was fantastic
18 January 2026
Was seen promptly by service agent and kept informed of progress throughout
17 January 2026
Easy process. Friendly and good service
17 January 2026
Neill was incredibly helpful and explained everything fully
17 January 2026
Customer service at High Wycombe was very good. Organised transport back to home while car was being serviced which was a great help.
16 January 2026
Friendly, all costs stated up front.
16 January 2026
Very efficient from start to finish. Good communication which is always the key to good service. Neil was very helpful.
15 January 2026
Kate was very helpful, had a few issues with parts but Kate keep me informed every step. She was friendly and easy to deal with. Great help
15 January 2026
Fantastic service from Neil, welcoming and friendly, kept me updated throughout the day.
14 January 2026
Always great service
14 January 2026
Neil was very helpful from outset and kept me updated
14 January 2026
Very smooth from booking via the app to greeting on arrival and work completed within scheduled 90 minute booking.
13 January 2026
Great personal service, as always, from Neil Hamilton.
13 January 2026
All done quickly and efficiently
12 January 2026
Friendly, knowledgeable and very helpful.
12 January 2026
A day after the service, I opened my bonnet and was disappointed to note that the engine compartment was not cleaned, yet the car was immaculate inside and outside
12 January 2026
Because they are very knowledgeable what they're doing and very friendly staff it makes everything go smooth
12 January 2026
You are completely satisfied from the moment you arrive at Sytner Mini until you depart because you are aware that everyone has the requisite skills and that every interaction prioritizes civility and customer service.
12 January 2026
Neil is outstanding - he always goes above and beyond. On time and clear communication too
12 January 2026
Great service by Neil and the team at Sytner
11 January 2026
Everything went like clockwork despite the appalling weather, staff very pleasant and helpful.
FIND Sytner High Wycombe.
Address
- 575-647 London Road, High Wycombe, HP11 1EZ
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01494 455 200
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
Address
- 575-647 London Road, High Wycombe, HP11 1EZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01494 455 200
High Wycombe as well as surrounding areas including Rickmansworth, Amersham, Marlow and Beaconsfield
01 April 2026
Cherine was informative, polite and professional