About Your Local MINI Retailer | Sytner High Wycombe

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OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

200 ratings and 122 comments received in the last 90 days.

02 August 2024

Constantly keeping advised on progress and delivery of the car. Excellent handover and instructions on the operation of the vehicle.

02 August 2024

Good communication

31 July 2024

Jason was very helpful and knowledgeable

28 July 2024

Made to feel valued

15 July 2024

The Sales Executive (James Gordon) was knowledgable, informative, pleasant. Whilst encouraging, he left us plenty of space to make our own decisions.

08 July 2024

Friendly and helpful staff without being too full on

04 July 2024

Because they were very helpful

03 July 2024

Great customer service at all contact points zubin went above and beyond for us great customer service team

03 July 2024

The staff, Ashley especially, were very helpful, friendly and knowledgable.

02 July 2024

Although delivery was delayed several times due to production and the delays in parts, Zubin kept me informed throughout the process and I couldn't ask more of a salesman.

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01 July 2024

Good service and happy to deliver the car

01 July 2024

We dealt with Carlton and we began looking into purchasing a new car months before ordering. I am aware that the sales team have the difficult job of balancing being helpful without being pushy, and he got the balance just right.

30 June 2024

James Gordon did a great job

30 June 2024

Great service from Zubin and Ian

30 June 2024

I was kept up to date and felt like a valued customer.

15 September 2024

Superb facilities

15 September 2024

Get fab service organised by Neil Hamilton who is very efficient and always feel he is trying to get you what your want.

15 September 2024

Resolved problems

14 September 2024

Nothing too much trouble

14 September 2024

Very knolagable ane helpful

14 September 2024

Problem sorted immediately.

13 September 2024

Brilliant customer service

12 September 2024

Totally trust Neil Hamilton to advise honestly what is correct for my mini taking fully into consideration how I use it.

12 September 2024

The member of staff are always supportive and genuine.

12 September 2024

I was was very happy with Neil Hamilton explaining everything to me

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10 September 2024

All work completed to my satisfaction.

10 September 2024

The car cleaning was not perfect. I thought I had selected a full clean!

10 September 2024

Neil is the face of mini high Wycombe. Chatty and welcoming and keen to sort out any problems or issues. He always follows up to make sure the customer is happy!

09 September 2024

I was treated courteously, given good advice and Neil Hamilton went out of his way to explain everything and let me know if I have any problems all I need to do is contact him.

09 September 2024

I have had the absolute pleasure of always dealing with Neil Hamilton who is very understanding of loyal customer needs.

09 September 2024

Completed the service on time

09 September 2024

the booked work was finished early

08 September 2024

Friendly staff, convenient location

08 September 2024

Everything done in a timely manner. Updated along the way with progress/costs etc. no pressure, sales pitches or any unwarranted extra costs thrown in

07 September 2024

Neil kept me up to date through the process and went above in terms of keeping my partner in the loop also.

06 September 2024

Efficient and welcoming

06 September 2024

100% satisfied. We are a repeat Mini customer and would definitely go for another Mini again.

02 September 2024

Very good customer experience, clear communication and transparency as to charging

02 September 2024

Neil at synter service high Wycombe went above and beyond to help

02 September 2024

I didn't ever seem to receive the video

02 September 2024

Neil Hamilton looked after me and the service process. He was excellent. Kept me informed, extremely helpful . I was very pleased that the service, MOT and additional bits were dine within the day.

02 September 2024

Good quick serving. Kind gentleman who collected the car

01 September 2024

Warm wlcome, able to track progress, good coffee, comfortable seating area

30 August 2024

Good coffee!

28 August 2024

My car is alway fixed with no Issues Even tho It breaks down to much for my liking and it's alway so Expensive to fix

28 August 2024

Easy to deal with

27 August 2024

all completed as agreed

25 August 2024

Everything completed as asked , also I was kept informed about the progress of the work that was being carried out

22 August 2024

Very easy to book an appointment. Very helpful customer service team on the day.

22 August 2024

Friendly, efficient service.

21 August 2024

Entirely satisfied with the service personnel, Kate Restall especially who went beyond what be expected to assuage a disaffected customer. Disaffected by a six week 'wait' for a part. Left with the impression the UK is last in line for BMW

21 August 2024

All good, but not a premium service by any means

21 August 2024

Great service

20 August 2024

Your colleague Piers was very professional and kept in touch. The bill was not as bad as I had anticipated.

20 August 2024

I was kept up to date the whole through

17 August 2024

Always friendly and attentive

17 August 2024

The whole experience was very good.

15 August 2024

I liked the waiting area with drinks and biscuits I also liked the mini health video

13 August 2024

Friendly staff, fixed a stone chip for free but one minor warranty repair needs doing again as the repair failed within a week.

10 August 2024

Really efficient and helpful

09 August 2024

My MOT was done, I could have had a lift home if I'd needed it. Neil always puts the customers needs first.

07 August 2024

Gave me very helpful advice for future service requirements for my Mini

07 August 2024

Car came back very clean

07 August 2024

Long term customers and Neil is known to us.

07 August 2024

Rude, incorrect information given

07 August 2024

Friendly, reliable and always a good service

06 August 2024

Great customer service

05 August 2024

Kind staff, clean environment to work in (whilst waiting) and very quick to finish.

02 August 2024

Wait time as expected no surprises

30 July 2024

Only issue-availability of oil service appointment to match message requiring same in car, and no availability of courtesy car and appointment to match that deadline date to ensure service history. Liked video from mechanic.

28 July 2024

Prompt

27 July 2024

Happy with the service provided

26 July 2024

The service was very quick, just what I needed.

26 July 2024

Just perfect

26 July 2024

Neil was really great. He went the extra mile and made me feel comfortable. He answered all my questions appropriately and phoned with details during the service . Really grateful for the lovely lady mechanic's WhatsApp clear concise video.

24 July 2024

Keeping me informed of the progress

23 July 2024

I have always been given a professional and friendly service.

22 July 2024

Sytner High Wycombe were very good.

22 July 2024

As above. Kate is efficient, friendly, easy to deal with and you know she has always remembered things. I am also grateful to be able to work onsite whilst I wait. I am always very happy that I am offered a complimentary wash of the car.

21 July 2024

They sorted the queries I had advised and were polite and efficient.

21 July 2024

I'm always looked after very well

20 July 2024

Great, no nonsense service, quick, polite, considerate. Excellent

20 July 2024

Great service

18 July 2024

Always a pleasure to deal with.

17 July 2024

Great service and helpful friendly staff

16 July 2024

Staff are always v good.

16 July 2024

Very professional service

16 July 2024

Work carried out to full satisfaction

15 July 2024

Neil is really excellent and always happy with the support he has provided in resolving my queries in a timely and effective manner.

15 July 2024

Efficient, friendly and knowledgeable

14 July 2024

Good service

14 July 2024

Good service

14 July 2024

The problem was dealt with efficiently.

13 July 2024

I was phoned and kept informed

13 July 2024

Very accommodating, friendly and professional

13 July 2024

Nothing unexpected

12 July 2024

All went smoothly

11 July 2024

Neil is always great

11 July 2024

Everything was done efficiently. People helpful and pleasant.

10 July 2024

As per above, all good and staff very welcoming and efficient

09 July 2024

Every thing was done with no problems

08 July 2024

They serviced my car and cleaned it really quickly

07 July 2024

So accommodating even tho I had forgotten my booking the day before. A lovely team all smiling and helpful.

07 July 2024

Easy to get what was needed done and a difficult diagnosis solved quickly

06 July 2024

Treated well, a decent place to work whilst waiting, and clarity on timing / pricing

04 July 2024

Everything went smoothly, and my car was cleaned well too.

04 July 2024

Very nice people, very helpful

03 July 2024

Kate Restall is always super efficient and courteous. The service was completed promptly while I waited. I particularly liked the new service tracking which gives information while the service is taking place.

02 July 2024

Neil was fantastic, he was very welcoming from the start and ensured I was up to date with how my car recall was going. Neil arranged a lift home for me and arranged a loan car due to my car requiring a longer stay at the garage.

02 July 2024

Neil Hamilton is especially good he looks after me every time .

01 July 2024

My MOT was carried out whilst I waited. Also given complimentary clean.

01 July 2024

The customer service provided by Neil Hamilton at the high Wycombe branch

01 July 2024

Rob kindly had a look at my roof and then spent a while getting the roof to close

01 July 2024

A video of the work carried out and any work needed in the future was informative.

30 June 2024

Kate took care of my service and provided a courtesy car which she showed all the features. It was great to see Zubin again who had looked after me during the ordering of my vehicle

30 June 2024

The problem was fixed quickly

29 June 2024

I had a wait ro drop the car off, even though drop off time was pre-agreed.

27 June 2024

As above, but Kate, & her colleague too who I believe was called Neil, provided a great service. I was able to set up and work as well while I waited for my car and felt comfortable in the environment created.

26 June 2024

All carried out and above expectation service. Fixed a loose door strap with no charge.thank you!

25 June 2024

Excellent while waited service. Service Reception keep in touch, ensured car ready, cleaned , explained work done and answered questions about next service.

25 June 2024

I have found Neil (Service Consultant) to be helpful, informative and extremely knowledgeable, his input adds hugely to my appreciation of the overall experience...

25 June 2024

Brilliant welcome on arrival and car was dealt with straight away- even a drink and biscuits for my dog ??

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