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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
189 ratings and 135 comments received in the last 90 days.
09 June 2025
Knowledgeable
09 June 2025
Fabulous customer service
05 June 2025
No pressure, Christopher very friendly and helpful
31 May 2025
Warren was keen and enthusiastic. Went out of his way to help us despite being new and still learning the products and services.
07 May 2025
There was an issue with the handover date and I think picking up the phone in that situation is better than emailing but everything got sorted out and was dealt with smoothly when I collected the car. Warren Cathcart was excellent at handover.
06 May 2025
I was treated will great respect . Everything was explained carefully to me even when I was not understanding some of the technical details.
06 July 2025
Neil gave great service (as ever). Hevpulled out all thr dtops to complete the service and MOT by lunchtime. Thank you Neil.
06 July 2025
Great customer service
05 July 2025
Zubin was efficient, responsive and helpful throughout.
04 July 2025
See abobe
04 July 2025
Neil Hamilton excellent as usual. Deals with me from booking to finish and makes sure I am happy
04 July 2025
Service as expected and kept me up to date with progress.
03 July 2025
Always open and frank and trustworthy
02 July 2025
Service person excellent. Wasn't impressed by video which was difficult to understand and car wash rushed and not great
01 July 2025
Can only respond to the MINI side and not the BMW side. As mentioned above, overall satisfied and keen to build customer focused relationship with MINI with this current car however pricing needs to be competitive and they need to review their USP
01 July 2025
Very efficient and car returned with full valet.
01 July 2025
Great staff members
01 July 2025
Contact and information
26 June 2025
Very efficient and helpful
24 June 2025
As above
24 June 2025
Neil was very helpful!
23 June 2025
Issue with my skid plate not being properly attached after my service. Had to get a garage near Oxford to resolve it after an unnerving journey on the motorway. Sytner later did a full recheck of my car. Have also given me compensation, so ended ok.
23 June 2025
Always very informative
23 June 2025
Dealt with quickly and I even had my car cleaned too
23 June 2025
Customer service was good, efficient and informative
21 June 2025
The staff are always so friendly & welcoming to the centre & helpful with any questions etc
20 June 2025
The customer service we receive from Neil Hamilton at Synter High Wycombe is exceptional, he is friendly, professional and very experienced. He explains everything clearly, is honest and we trust his advice
19 June 2025
Friendly service with clear explanation of work done and required
19 June 2025
2 texts requiring me to do something prior to the service, 1 phone call confirming the confirmed appointment and a further phone call offering a service i have declined in response to one of the texts. We are all busy, stop wasting my time!
19 June 2025
Superb - not an easy fix but they worked through and made sure it was perfect.
17 June 2025
Regular updates about service of car, able to easily reach the person dealing with car, also help with collecting car.
17 June 2025
Car running superbly after repair
17 June 2025
I booked the car for a service then needed to drop it off early - this was considered as 'no problem". The service guy then said the service is not due just yet but we can still do the work you requested "no problem". The work completed on time.
16 June 2025
A lovely welcome Swift collection of the car Was updated twice during the day regarding my car and when it was ready for collection
15 June 2025
Very friendly receptionist to start with and then Neil Hamilton booking the car in for us. A lovely service with extremely friendly people there.
14 June 2025
Neil Hamilton is always professional and helpful and makes the whole experience straight forward
14 June 2025
Neil was great. Made everything really easy and was super helpful! What an asset to your team.
13 June 2025
Always use sytner high Wycombe - service very good - mini sales people are a bit rubbish though
13 June 2025
Just an easy experience.
10 June 2025
everything went very well
10 June 2025
Was updated on progres throughout the day. Was offered a driver to take me where I was going once I dropped off the car. Thank you.
08 June 2025
great customer service means everything to me
08 June 2025
The staff were welcoming and friendly. Neil Hamilton took the time to look after me and accommodate me whilst I was there for most of the day, checking if I was ok and keeping me updated with progress.
07 June 2025
Welcoming and friendly staff
07 June 2025
I was looked after so well.
05 June 2025
No complaints.
04 June 2025
Quick efficient service
04 June 2025
No problems start to finish
04 June 2025
The same as above. Top 5* service
03 June 2025
High levels of professionalism albeit they come with a hefty price tag.
02 June 2025
Very helpful. Had to get back to work ASAP and they were very kind and assisted m with that
02 June 2025
Although it was a breakdown situation and a quick repair wasn't promised, the car was repaired in a week.
02 June 2025
Impeccable service
01 June 2025
Confident in the job done
30 May 2025
No fault found and always on the ball . communicative info VG re progress..
30 May 2025
Personal and professional service from Neil and Kate
29 May 2025
For reasons above.
28 May 2025
Every attempt made to maximise your experience. I was able to work in a customer desk area & given drink & chocolate!
28 May 2025
V satisfied
27 May 2025
As above
27 May 2025
Excellent attitude and assistance from Neil Hamilton.
27 May 2025
As above
26 May 2025
Happy, although had to return as tyre pressures had not been set.
26 May 2025
Very good service, different from the service I used to be dissatisfied with from BMW Sytner
24 May 2025
Never any issues
23 May 2025
Overall very pleased to have all the work completed on my car and everything explained to me by Mark.
22 May 2025
Thorough, well explained, professional
22 May 2025
The cost for a first service only is very high at £390.
22 May 2025
Very friendly and helpful
21 May 2025
Very professional and friendly service
21 May 2025
Brilliant
17 May 2025
Dropping the car and being greeted with a happy person who took our details quickly. Filled us in the day ahead and when pick up may be, great.
17 May 2025
Don't like your new set up of having advisors
16 May 2025
Very helpful Service manager Excellent communication
15 May 2025
Quick and convenient turnaround on while you wait service.
14 May 2025
Chris at Sytner took the time to find the right deal for me. I felt very comfortable dealing with him and the rest of the sytner team.
14 May 2025
Customer service levels at top level as always
13 May 2025
Everything went very smoothly
13 May 2025
The team at Sytner are very professional and friendly. Always make me feel welcome and talk me through the process very thoroughly.
13 May 2025
Good communication pleasant staff
13 May 2025
Curtesy Car clean was not great. No spare wheels in stock except the really expensive ones - as MOT depended on this, I was really left with any choice but to buy very expensive wheel.
12 May 2025
Customer service provided by Neil is always the highest standards
12 May 2025
Really efficient and welcoming. Professional and regular contact. Trust.
09 May 2025
Helpful people
08 May 2025
Always deliver excellent service and advice.
07 May 2025
Neil always has everything very well organized and very easy to deal with.
07 May 2025
Really good service team
06 May 2025
Good service
05 May 2025
Same as obove
04 May 2025
As above
04 May 2025
The Team always try to assist pleasant to approach
04 May 2025
Looked after perfectly by Neil Hamilton as always
04 May 2025
Excellent service from Neal
03 May 2025
A warm welcome back from Neil who kept me informed of the timeframe for completing the recall (having just bought the car in December). Thank you Neil.
03 May 2025
Very Good Service
01 May 2025
As above. The £45 cost of some of the work was taken off to compensate for the hour long drive but I should have been called & asked beforehand. I waited over 30 minutes for the keys on day one even when no work had been done - I just needed my key!
30 April 2025
Always very helpful.
29 April 2025
They are super helpful at Sytner never pushy just cool with any info we need. Always over the years a good experience.
29 April 2025
Great service but I'm still waiting for a quote and someone to call to book my mini in to have a side indicator cover fixed as it's missing
28 April 2025
felt I was kept informed as to what needed doing
28 April 2025
Good communication including a video of my car during the recall. Very helpful staff.
28 April 2025
A pleasant experience.
28 April 2025
Very happy except you missed out replacing my wind screen wipers which I added to the submission form just before the service.
28 April 2025
Great service thanks
28 April 2025
Prompt. Job done!
27 April 2025
Neil was very helpful
27 April 2025
Friendly efficient,
25 April 2025
I like Sytner
25 April 2025
See above.
24 April 2025
Did exactly what was needed, kept me informed all the way through the process. Very customer focussed. Neil Hamilton ensures my experience with mini is always the best I could ask for.
24 April 2025
Efficient and compliant
24 April 2025
Hopefully the service team did a great job on the Mini though always carried out efficiently whilst I wait. Though a few surprises with a few bits and pieces that need doing.
24 April 2025
I was completely satisfied.
23 April 2025
Very helpful
23 April 2025
Prompt and efficient
22 April 2025
Completely satisfied. I booked a 90-minute service and was pleasantly surprised it was done even earlier - very punctual and professional. Neil looked after everything, and I also received a video explaining what was done, which I really appreciated.
22 April 2025
The service technician explained exactly what work needed to be carried out on my car and seemed very knowledgeable in his job.
21 April 2025
Really good dealership and customer service is the best I have ever known from a car dealer
21 April 2025
The whole service experience was very efficient and friendly
20 April 2025
Excellent experience
19 April 2025
Good communication all very easy to organise.
19 April 2025
Excellent staff, always happy to answer questions and advise best way to do things
19 April 2025
Faultless from the minute you walk it it's such an easy process.
19 April 2025
Very satisfied with the work done
17 April 2025
As above
15 April 2025
.
14 April 2025
Great service and my car was cleaned!
14 April 2025
Clean car, good value, no fuss, excellent people to deal with
13 April 2025
My husband was very satisfied with the friendly service he received
13 April 2025
Easy to deal with. Felt they were being honest. Kept me updated
13 April 2025
Excellent service and extremely helpful
13 April 2025
Very good staff and excellent support for customers
13 April 2025
Car returned as per the last service with Camera system disconnected.
12 April 2025
We've been customers for many years. Feel very disappointed.
15 June 2025
Great service - professional and friendly