Kept up to date, timing was accurate and everything is so easy to arrange. Your Customer team are just superb!

Charles Isitt was an extremely polite/professional member of the team - attentive to our requirements and covered off all information required to ensure we made the right choice on the day.

Very satisfied. A member of the team even gave me a lift back to the office when I dropped off the cat and came to pick me up when the work was done. Excellent customer service!

Fast servicing

This is mainly due to the man who runs the Service Dept, Neil. He is so professional, kind, understanding and puts you completely at ease when dealing with your car and any issues there may be with it.

Dealt with all of my needs

The service took as long as they said it would.

Everything was great. I do like the video you send. One point about the video - hence not full marks - there was a lot of background noise going on....listen to the video! V difficult at times to hear the technician.

Returned with no oil in

Serviced and returned and valeted in a few hours

Rachel made sure I was looked after from the outset with a good test drive experience. Through relaxed and friendly interactions she was able to guide and advise on the car and options that would work best for me.

Amazing , professional and friendly service, detailed information at every step and upon delivery of my new car you really feel you have something very special . Charles and Izzy’s attention to detail and care for the cars and customers is amazing.

Very efficient. Worked very hard to find exactly what I wanted and clearly explained all the features of the car

All politely done

Thomas Glen again! He couldn’t do enough to help!

Poor service, don't listen

Completely satisfied

Great service, very happy with car and appreciated that they settled my previous finance agreement by matching the outstanding value. I was put off previously when dealing with Slough, who were not able to do that.

The check up was free of charge, it took less time than expected and the waiting area was very comfortable. I also appreciated the video I was sent following my visit.

Speaks for itself really. Easy to book my mini in, staff courteous and friendly and always completely satisfied with the service I receive.

Did all what was asked

I was told I had run flat tyres but it turned out I don't. Still not sure why not. The pick up process was very slow probably due to lots of people wanting their cars at the same time but this must happen on a daily basis so probably needs review.

5ey were efficient and dElt with any queries promptly and efficiently

Great service from sakes and financial team

Over an extended period they kept in touch without hassling

The car was ready in the expected timeframe and handed back valeted.

I hadn't booked a courtesy car, the service was likely to be longer than I'd expected, so the Service Manager got one of the team to drive me to John Lewis to get on with my Christmas shopping instead of waiting in the showroom. Brilliant.

Friendly staff and a great bonus to have my car nicely washed and cleaned after my MOT service.

Friendly and efficient staff/service.

Very efficient and friendly service from Charles Isitt from start to finish

All good

Friendly & helpful staff.

re the waiting.

Never had any issues

Jason was very helpful, patient and clear in all his explanations on the purchasing of my car and on the workings of it when I got it.

Staff always happy to assist with any problems.

See above. Customer care has been fantastic

Good communication & updates regarding completion and delivery of vehicle.

Easy to book. Reminder the day before (with a call). Prompt service. Love the videos. Feels like you get honest and open service.

Communication is good, easy to make an appointment, video feedback

Friendly and efficient service

Very efficient

The staff were all very informed and courteous

again, very pleased with service provided at High Wycombe

Great attention

Polite, courteous and professional service. No hard sells.

Sat in a very small reception area (not enough seats and watching a leg amputation on their chosen tv channel was quite an experience!) for some time waiting for my Mini to be collected.

The staff were welcoming and professional

Excellent

Just took a little longer than I had been told 120 mins rather than 90 but that was okay that day for me. Your note has come up about this being 3.9 out of 5 - I have said that I am very satisfied this score is how your system is working this out.