Excellent communication at all stages

Completed and reported on a helpful video, also listed items checked

Polite staff friendly and helpful

I'm happy with the service.

Job was done as expected. No delays, no issues. All went very smoothly.

Hassle free and helpful service.

Slick handover, no hidden issues. Great experience considering the global shortage issues.

I was completely satisfied with the service experience. Staff were very friendly and professional from start to finish and the text and call reminders was also very good.

From start to finish my mini service went smoothly and the staff kindly helped me with the loan of a phone charger!

Great personal service and follow up

It was well managed and tailored to our needs. We felt special.

Booking through to the time spent at the premises was pleasant and straightforward. I am well informed and confident in the service.

Video showing the health check is great and there was no pressure to have anything they suggested needed doing done at that time.

Very easy to book in and when I arrived they found me a desk that enabled me to take calls and continue working. They continued to check on me, if I wanted coffee, if the WiFi was working etc. throughout my stay. Really great experience

Mini HW, are always very friendly and approachable. Even though I have moved since buying my first Mini and there is a Mini group closer to my home in Burnham, I will keep going to this centre because of the professional and caring team at HW.

The technician was great, the young lady doing all the paperwork was so helpful. Fault sorted quickly.

Very smooth process, kept in touch with work going on throughout day.

Ashley kept me informed all the time when my new car would arrive. Ashley is very professional

Efficient service all the way through. The support in extending the 48 hour test drive allowed us to satisfy ourselves it was the right decision, abs we placed an order

Quick clear communication and overall great experience.

Good quality service

Very helpful and explained and sent video All good

kept updated regarding the problems with my car

Service very professional and always have a good helpful discussion

Excellent customer service from mini. All very welcoming and did anything to help me

Friendly staff. Good service. Knowledgeable and keen to help, and go out of their way, to accommodate customer needs.

Great job from the team, clear and accurate communications. Car came back to me in top working order and someone kindly cleaned it inside and out.

They were excellent!

Because I am very pleased with the service and the people in the garage are very nice

They are very helpful and polite. They come to my home to collect my car as both myself and my husband are disabled. Nothing is too much trouble. My mini is always returned to me looking sparkly clean inside and out. Like new!

I have known Neil Hamilton for many years and have always found him very fair and efficient at his job.

Everything was achieved promptly and the staff were helpful and attentive.

Excellent adviser Neil

Helpful staff, knowledgeable and approachable

Customer service

Good service

Efficient friendly service.

Very friendly and efficient. Great team at HW. Two members of staff who are great at their job, Neil and Zubin. I would always ask for either of them. Great team.

Very efficient team of staff

The gentleman who booked us in and then made working space for us whilst we waited was fantastic

I was kept informed on how my MOT and end of warranty check went via a short vidro

Excellent start to finish

Good service

Always go above and beyond and check all is fine within a few days of service

Neil went above and beyond to help get my car fixed and ensure I was not inconvenienced by the extra time my car would be in the repair shop, he even loaned me his car so I could continue my day

MOT and service both completed even though just booked for MOT. Noticed service was due and carried out the work at the same time

Helpful

Neil Hamilton is excellent, very approachable, goes out of his way to accommodate you and very efficient

Zubin was always available to discuss any of my questions.

Easy to book and excellent staff I the Service and Parts team.