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Customer Reviews.

service

5

Excellent communication at all stages

10 May 2022

service

5

Completed and reported on a helpful video, also listed items checked

10 May 2022

service

4

Polite staff friendly and helpful

10 May 2022

sales

5

I'm happy with the service.

10 May 2022

service

4

Job was done as expected. No delays, no issues. All went very smoothly.

10 May 2022

sales

5

Hassle free and helpful service.

09 May 2022

sales

5

Slick handover, no hidden issues. Great experience considering the global shortage issues.

07 May 2022

service

5

I was completely satisfied with the service experience. Staff were very friendly and professional from start to finish and the text and call reminders was also very good.

05 May 2022

service

5

From start to finish my mini service went smoothly and the staff kindly helped me with the loan of a phone charger!

04 May 2022

sales

5

Great personal service and follow up

03 May 2022

sales

5

It was well managed and tailored to our needs. We felt special.

03 May 2022

service

4

Booking through to the time spent at the premises was pleasant and straightforward. I am well informed and confident in the service.

01 May 2022

service

5

Video showing the health check is great and there was no pressure to have anything they suggested needed doing done at that time.

30 April 2022

service

5

Very easy to book in and when I arrived they found me a desk that enabled me to take calls and continue working. They continued to check on me, if I wanted coffee, if the WiFi was working etc. throughout my stay. Really great experience

30 April 2022

sales

5

Mini HW, are always very friendly and approachable. Even though I have moved since buying my first Mini and there is a Mini group closer to my home in Burnham, I will keep going to this centre because of the professional and caring team at HW.

30 April 2022

service

5

The technician was great, the young lady doing all the paperwork was so helpful. Fault sorted quickly.

28 April 2022

service

5

Very smooth process, kept in touch with work going on throughout day.

22 April 2022

sales

5

Ashley kept me informed all the time when my new car would arrive. Ashley is very professional

19 April 2022

sales

5

Efficient service all the way through. The support in extending the 48 hour test drive allowed us to satisfy ourselves it was the right decision, abs we placed an order

18 April 2022

service

5

Quick clear communication and overall great experience.

18 April 2022

service

5

Good quality service

17 April 2022

service

5

Very helpful and explained and sent video All good

16 April 2022

service

4

kept updated regarding the problems with my car

16 April 2022

service

5

Service very professional and always have a good helpful discussion

15 April 2022

service

4

Excellent customer service from mini. All very welcoming and did anything to help me

12 April 2022

sales

5

Friendly staff. Good service. Knowledgeable and keen to help, and go out of their way, to accommodate customer needs.

12 April 2022

service

5

Great job from the team, clear and accurate communications. Car came back to me in top working order and someone kindly cleaned it inside and out.

04 April 2022

service

5

They were excellent!

03 April 2022

service

5

Because I am very pleased with the service and the people in the garage are very nice

03 April 2022

service

5

They are very helpful and polite. They come to my home to collect my car as both myself and my husband are disabled. Nothing is too much trouble. My mini is always returned to me looking sparkly clean inside and out. Like new!

02 April 2022

service

5

I have known Neil Hamilton for many years and have always found him very fair and efficient at his job.

01 April 2022

service

5

Everything was achieved promptly and the staff were helpful and attentive.

01 April 2022

service

5

Excellent adviser Neil

31 March 2022

sales

5

Helpful staff, knowledgeable and approachable

30 March 2022

service

5

Customer service

30 March 2022

service

5

Good service

30 March 2022

service

4

Efficient friendly service.

27 March 2022

service

5

Very friendly and efficient. Great team at HW. Two members of staff who are great at their job, Neil and Zubin. I would always ask for either of them. Great team.

26 March 2022

sales

5

Very efficient team of staff

23 March 2022

service

5

The gentleman who booked us in and then made working space for us whilst we waited was fantastic

21 March 2022

service

5

I was kept informed on how my MOT and end of warranty check went via a short vidro

21 March 2022

service

5

Excellent start to finish

20 March 2022

service

5

Good service

20 March 2022

service

5

Always go above and beyond and check all is fine within a few days of service

19 March 2022

service

5

Neil went above and beyond to help get my car fixed and ensure I was not inconvenienced by the extra time my car would be in the repair shop, he even loaned me his car so I could continue my day

17 March 2022

service

5

MOT and service both completed even though just booked for MOT. Noticed service was due and carried out the work at the same time

17 March 2022

service

5

Helpful

16 March 2022

service

5

Neil Hamilton is excellent, very approachable, goes out of his way to accommodate you and very efficient

16 March 2022

sales

5

Zubin was always available to discuss any of my questions.

15 March 2022

service

5

Easy to book and excellent staff I the Service and Parts team.