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Customer Reviews.

sales

5

Charles Isitt was very helpful

08 October 2019

sales

5

Jason Wilkins went out of his way to deliver us the new car late at night because of the transport delays and because we were travelling. He really made the experience absolutely wonderful and was a pleasure to work with during our purchase.

08 October 2019

service

5

Polite, quick and helpful service

08 October 2019

service

5

Courteous prompt, took the time they said and the car was cleaned

08 October 2019

service

5

Car serviced in less than two hours whilst I drank coffee and watched Rugby. Usual high standards.

08 October 2019

service

5

Good friendly service.

07 October 2019

service

5

Completely impressed (as always.)

07 October 2019

service

4

V efficient service

06 October 2019

sales

5

Charles was personable and easy to deal with. He has been happy to communicate via both phone and email. Followed up after my initial visit and after the purchase.

06 October 2019

service

5

Thorough vehicle check and offer to book the car back in, as it's under warranty, to deal with the problem spotted. Very polite. Excellent customer service.

02 October 2019

sales

5

all went smoothly

02 October 2019

sales

5

Staff on site in all depts are always courteous and helpful. I dealt with Sam Rutter on recent visits and he was informative, organised, honest and approachable throughout - and importantly, he kept me informed. He's a credit to Mini and to Sytner.

02 October 2019

sales

5

The staff were patient , always made time for us and communicated well regarding options , with good guidance .

01 October 2019

service

3

The MOT went smoothly with a new near side tyre being fitted.New tyre had plastic cap the original 3 metal caps missing.Return trip out of our way to get replacements which took a long time. A good service spoilt by Small details.

01 October 2019

sales

5

Sam was well informed, very helpful and an exceptionally good communicator.

01 October 2019

sales

5

I was looked after by Sam Rutter. Totally knowledgeable about all aspects of the Mini. Answered all my questions. Completely satisfied with the whole process. Sam gave a thorough and comprehensive handover on delivery.

01 October 2019

service

5

Nice service experience, good information.

01 October 2019

service

4

Was looked after well - explanations were clear

01 October 2019

service

4

I didn't get a call when it was finished and the paperwork was a bit of a muddle.

01 October 2019

sales

5

Nothing was too much trouble. All queries answered swiftly.

30 September 2019

service

5

The service from the sales team through to the service department is 1st class, very impressive.

27 September 2019

service

5

All admin arrangements worked fine. Service rep was very personable and helpful.

27 September 2019

sales

5

Lovely staff. Very helpful.

25 September 2019

service

5

Great service and communication

25 September 2019

service

2

I was told the car would be valeted for the services, and MOT. On all three occasions the car had barely been cleaned inside, if at all. I complained after the service and I had an apology. It then happened again

25 September 2019

sales

5

After an ongoing professional relationship with Charles Isett I was pleased with closing the new purchase and delighted with the manner he dealt with the various stages of the process

23 September 2019

sales

5

Very smooth handover

23 September 2019

service

3

Experience was fine, though took nearly 2.5 hours. Nice to have car washed - thank you.

23 September 2019

service

5

Always a good service

23 September 2019

service

3

Service was good but they have stopped pick up / drop off of cars forcing a colleague to drop me off and they didn't phone by 3:30 when they said they would. However after phoning them the did pick me up.

23 September 2019

service

4.5

MOT and service were both completed satisfactorily, paper work tidy and ready.

22 September 2019

sales

5

Very quick and easy

22 September 2019

service

5

Simple and quick.

22 September 2019

service

3

The black coating put on my tyres came off on my drive and took me several days to remove

22 September 2019

service

5

Other than a wait of 20mins everything was fine. Liked the service / mechanic video - although you probably call them technicians or similar these days - great transparency.

20 September 2019

service

5

Dealt with in professional manner

18 September 2019

service

5

I was completely satisfied with the service I got

17 September 2019

sales

5

Zubin was always on time, professional and even had great patience when our children had to attend appointments with us. Zubin was always prepared ahead of us arriving to the centre.

17 September 2019

sales

5

I had to come back as I was concerned about something. Not made to feel I had come back with an insignificant issue - dealt with very well.

17 September 2019

service

3

Overall the identification of the issues with my car and the repair work was good. However, the final piece was that the car should have been washed but for the second time it wasn't. It's a minor issue, but a frustrating one.

16 September 2019

sales

5

Great car

14 September 2019

service

2

I had a problem with warning lights and was told by Mini that they would collect my car to fix this and I would be given a courtesy car. When it was being collected, the man knew nothing about a courtesy car, so I was left with no vehicle.

14 September 2019

service

5

Really appreciate the service video which tells me exactly what the service has covered

14 September 2019

service

5

Excellent customer service, kept me updated, simple drop of and collection.

13 September 2019

sales

5

The staff were very helpful and knowledgeable, and the information from the production line to the delivery at the Mini centre was great.

13 September 2019

service

5

The issue with my car was fixed and I was properly debriefed when I paid.

10 September 2019

sales

5

The team there is always great, Izzy somehow manages to be 100% smiles every time... does she have a bad day?

10 September 2019

service

5

Great service

10 September 2019

service

5

Dealt with a gentleman called Martin he kept me up to date with everything that was happening and was always very accommodating and polite when I spoke to him. Also had a really lovely driver who picked me up and dropped me off to collect car.

09 September 2019

sales

5

made the experience simple and straightforward